Have a guess at why my router doesn't work with my new FTTP connection

[matt100]

Put simply, I used to use a TP Link Archer VR400 as my modem/router for my FTTC connection.

I recently moved to Swish FTTP with a 900mb connection.

When they install their box (I gather it's called an ONT?) they also give you a Plume Pod which provides wifi and I presume routing.

I don't need that, I have a mesh/wired network/switches etc and would prefer to just plug their modem (the ONT?) into my existing router which then goes into my mesh etc.

Right now I have to have their ONT to the Plume Pod then into my mesh which creates 2 wireless networks and the Plume isn't very configurable... lovely app interface, very much style over substance. It only has 2 ethernet ports, 1 of which is taken up with the connection to the ONT so basically it's just taking up 2 plug sockets (it's big) and is complicating things.

But when I do that and remove the Plume Pod and go ONT to Router (factory reset and put into router only mode) then I lose my internet connection.

Any ideas before I blow an hour on the phone to them?

 

[ChrisD.]

Have you got your login details for the TP? The Openreach ONT doesn't have a modem/router mode. It's just a modem.

 

[matt100]

Yes I've got all the login for the TP, I was using it previously for my FTTC setup with Sky as a modem and router.

The ONT isn't openreach but either was I wasn't expecting it to have any routing capabilities which is sort of why I'm surprised I get no connection when I just plug to ONT into the TP when the TP is in stock router only mode.

 

[matt100]

By which I mean I assume the ONT is still doing what it does and the TP is somehow refusing/unable to route the connection, I've tried connecting the ONT to the dedicated WAN port and a standard port on the TP to see if they made any difference/rebooted the TP whilst it's all connected etc.

 

[pepp77]

This help at all = https://support.aquiss.net/en/knowledgebase/article/router-setup-guide-tp-link-archer-vr400

 

[matt100]

Hang on... I need username and password details from swish for my fibre right? Just reading now, set the connection to PPPoE and then input my username and password into the TP..

 

[pepp77]

yes you need the PPPoE username and password.

 

[matt100]

smashing, thanks!

 

[SwishFibre]

Put simply, I used to use a TP Link Archer VR400 as my modem/router for my FTTC connection.

I recently moved to Swish FTTP with a 900mb connection.

When they install their box (I gather it's called an ONT?) they also give you a Plume Pod which provides wifi and I presume routing.

I don't need that, I have a mesh/wired network/switches etc and would prefer to just plug their modem (the ONT?) into my existing router which then goes into my mesh etc.

Right now I have to have their ONT to the Plume Pod then into my mesh which creates 2 wireless networks and the Plume isn't very configurable... lovely app interface, very much style over substance. It only has 2 ethernet ports, 1 of which is taken up with the connection to the ONT so basically it's just taking up 2 plug sockets (it's big) and is complicating things.

But when I do that and remove the Plume Pod and go ONT to Router (factory reset and put into router only mode) then I lose my internet connection.

Any ideas before I blow an hour on the phone to them?

Hey Matt.

I believe you may have contacted us over the weekend to get your TP Link router up and running, but feel free to drop me a PM if there's any outstanding issues/concerns.

To clarify, we use IPoE not PPPoE on our network, so no username or password is required, and the WAN interface can be set to auto obtain.

Chris
Swish Fibre Team

 

[matt100]

Hah yes I did and your advice sorted it.

May as well share here, I think it was to change the DHCP to dynamic or something like that?

As it happens it identified my router had 100mb ethernet ports so prompted yet another upgrade lol