Any customer service reps in here?

[Crumble85]

Hi OC,


Can't get hold of anyone on Facebook, Twitter, website, webnote, these forums, or phone...

I'm trying to find my missing delivery I've paid for from the 28th.

 

[eddie101]

You'll be waiting till next week. OCUK are closed now until the 4th

 

[xb8browney]

Have you had tracking?

Tuesday 28 December Boxing Day (Substitute Day) Closed
Saturday 1 January New Year's Day Closed
Monday 3 January New Year's Day (Substitute Day) Closed

 

[MissChief]

Post into the CS forum, the staff don't routinely monitor the forums except that section. I doubt you'll get a response now though!

 

[Nickolp1974]

same here, was told it would ship yesterday/today, nothing thus far so looking like 4th now, shame but never mind.

 

[Crumble85]

You'll be waiting till next week. OCUK are closed now until the 4th

They were available today but didn't bother to answer any comms.


Why would they say they can ship and charge you for next day when they can't deliver.

 

[Nickolp1974]

i was told on the 30th they had around 4000 orders to get through, just gotta be patient.

 

[Crumble85]

No excuses. Don't over commit if you can't deliver. Sales 101 - and I speak from experience. No one can sit here and say this is excusable.

 

[mickyflinn]

No excuses. Don't over commit if you can't deliver. Sales 101 - and I speak from experience. No one can sit here and say this is excusable.

Have you ever let anyone down , made a mistake or have things happen out of your control ?

Sure i get you paying for a service but stuff happens.

 

[montymint]

https://forums.overclockers.co.uk/community/ocuk-customer-service.116/

 

[vanandjuanunited]

Get a grip

 

[Crumble85]

Not for a business - with people allowing businesses to do things like that you'll never move the needle of customer service forward and you'll always have to settle to naff service.

 

[Josh]

Get a grip

Seconded

 

[Joxeon]

Not for a business - with people allowing businesses to do things like that you'll never move the needle of customer service forward and you'll always have to settle to naff service.

If you're not happy with the service you receive then you can always exercise your consumer rights by cancelling and going elsewhere.

 

[Crumble85]

Seconded

Lol well I'm sorry you guys are happy to allow this type of service. But each to their own.

 

[Crumble85]

If you're not happy with the service you receive then you can always exercise your consumer rights by cancelling and going elsewhere.

Absolutely you can.

 

[anakens_dad]

I placed an order on Thursday 30th at 9pm, received an "order dispatched" email on 31st at 11.00am, have had dpd confirmation of delivery Tuesday 4th, perfectly acceptable timetable in my opinion.

EDIT, had an email and dpd are delivering today 1-2pm 2 Jan, thats 3 days from ordering! Looking forward to my new chair

 

[Nickolp1974]

I placed an order on Thursday 30th at 9pm, received an "order dispatched" email on 31st at 11.00am, have had dpd confirmation of delivery Tuesday 4th, perfectly acceptable timetable in my opinion.

mine was placed on the 29th and only had order confirmation, so most likely the 5th at the earliest, i will be hounding them on the 4th!!!