Soldato
Hello,
So back at the start of December i had my E350 MOT'd, by an Indy i always use. They are strict on their MOT's so i like that. Come back no Advisories.
23rd December i took the car to Mercedes Dealer for a Full Service, Oil, Oil Filter, Fuel Filter, Air Filter, Brake Fluid etc
They done the usual health check and sent me the video. On the Video the Technician said the OSR Coil Spring was broke. He showed on the video but to be honest you can't see anything broke, inside where the spring meets the suspension, very hard to see anything in there without letting the wheel down. Just rusty. He also said it is an MOT failure so needs to be fixed right away. Although he labelled it as an advisory on the sheet.
Picked up the car spoke to service guy and he told me the same thing it needs to be sorted. Quote me over £500 to have both replaced as they recommend they get done at the same time.
Took my car back to my Indy and asked them to look as its strange its broken since the MOT was only 2 weeks before. Myself and 2 guys spent ages looking and could not find a break. We even got a mirror and was looking all in the bottom of the spring to see but could not see a break, like i said it was just rusty. But thats to be expected.
I ordered two anyway and asked them to take a look, but obviously to do that you need to take it all apart to get the spring off so we agreed, he'd do that and replace them both £80 for a pair of springs is nothing really.
Had them done today and neither spring is broke or even remotely cracked. Indy changed em both anyway cos they spent ages taking it apart to look, so i said may as well change them cos cost will be the same regardless.
I called MB and asked them why they told me they needed replacing when they didn't. Obviously they denied it and told me they won't do anything. Bit of back and forth ensued and i told them i will bring the springs to them this afternoon to look over. Service manager told me, it was only an advisory i get it done so its on myself and my issue. I asked if they would have still charged me £500+ to change them then if they found they didn't need doing he never had an answer for that.
Am i wrong in thinking they should at least give me the money for the spring they told me needs replacing ?
In total i have spent £80 for springs and £90 for labour
Pics of the spring
Top of the spring.
Bottom where is was said it was broke
Again the bottom. Can't see any break
Bottom
So back at the start of December i had my E350 MOT'd, by an Indy i always use. They are strict on their MOT's so i like that. Come back no Advisories.
23rd December i took the car to Mercedes Dealer for a Full Service, Oil, Oil Filter, Fuel Filter, Air Filter, Brake Fluid etc
They done the usual health check and sent me the video. On the Video the Technician said the OSR Coil Spring was broke. He showed on the video but to be honest you can't see anything broke, inside where the spring meets the suspension, very hard to see anything in there without letting the wheel down. Just rusty. He also said it is an MOT failure so needs to be fixed right away. Although he labelled it as an advisory on the sheet.
Picked up the car spoke to service guy and he told me the same thing it needs to be sorted. Quote me over £500 to have both replaced as they recommend they get done at the same time.
Took my car back to my Indy and asked them to look as its strange its broken since the MOT was only 2 weeks before. Myself and 2 guys spent ages looking and could not find a break. We even got a mirror and was looking all in the bottom of the spring to see but could not see a break, like i said it was just rusty. But thats to be expected.
I ordered two anyway and asked them to take a look, but obviously to do that you need to take it all apart to get the spring off so we agreed, he'd do that and replace them both £80 for a pair of springs is nothing really.
Had them done today and neither spring is broke or even remotely cracked. Indy changed em both anyway cos they spent ages taking it apart to look, so i said may as well change them cos cost will be the same regardless.
I called MB and asked them why they told me they needed replacing when they didn't. Obviously they denied it and told me they won't do anything. Bit of back and forth ensued and i told them i will bring the springs to them this afternoon to look over. Service manager told me, it was only an advisory i get it done so its on myself and my issue. I asked if they would have still charged me £500+ to change them then if they found they didn't need doing he never had an answer for that.
Am i wrong in thinking they should at least give me the money for the spring they told me needs replacing ?
In total i have spent £80 for springs and £90 for labour
Pics of the spring
Top of the spring.
Bottom where is was said it was broke
Again the bottom. Can't see any break
Bottom
