My son got a load of new hardware for Christmas from his Mum (motherboard is B550 Aorus Elite AX V2 Rev 1.0). It's been built but was unstable, crashed and then didn't boot (never got the full story). I've since taken it off him and had a look.
It said not finding boot device. I reset BIOS to standard then tried to install Windows, the install process crashed with Win10 after selecting the version to install and Win11 before showing anything. Screen just goes blank, lights go off mouse and keyboard and fans keeps spinning.
I noticed the BIOS was out of date so tried to update via QFLASH (END key on boot). I left it running and when i came back to it, it was in the same crashed state as above and since then won't even load the BIOS. Oddly holding the power button down no longer turns it off either so need to do using the PSU switch.
The motherboard has QFLASH Plus, so following that process i get to the point when i insert the USB stick and press the QFLASH boot button next to it. The LED starts flashing which is supposed to indicate that it's flashing and eventually the LED goes off which is supposed to indicate it has completed but it just appears to be in the same crashed state.
Not sure where to go from here, any suggestions?
It said not finding boot device. I reset BIOS to standard then tried to install Windows, the install process crashed with Win10 after selecting the version to install and Win11 before showing anything. Screen just goes blank, lights go off mouse and keyboard and fans keeps spinning.
I noticed the BIOS was out of date so tried to update via QFLASH (END key on boot). I left it running and when i came back to it, it was in the same crashed state as above and since then won't even load the BIOS. Oddly holding the power button down no longer turns it off either so need to do using the PSU switch.
The motherboard has QFLASH Plus, so following that process i get to the point when i insert the USB stick and press the QFLASH boot button next to it. The LED starts flashing which is supposed to indicate that it's flashing and eventually the LED goes off which is supposed to indicate it has completed but it just appears to be in the same crashed state.
Not sure where to go from here, any suggestions?