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I was hoping to progress and go into 2nd line then 3rd, as I am interested in working potentially with network and servers. I do have a degree but it is not relevant and I have tried applying for grad schemes but nothing. Majority of the apprenticeships is aimed for 16-24 due to funding so I...

I am looking to get into a career in IT. I have no experience or knowledge, therefore, I thought the best route forward and getting my foot in the door is starting from 1st line support. I did manage to get a temp 1st line support job but it seems from the job role and discussion with the...