Consumer rights on a faulty replacment item out of warranty
- Thread starter Tobes
- Start date
![[TW]Fox](/data/man-of-honor/2009.png){kind=avatar}
Man of Honour
5 dead 360s? Gotta be something causing it :/
Soldato
just buy a new one, then take your old one back a couple of days later with your new recipt, then demand a refund as it broke within 28days your entitled to a refund
cough cough not as i would do that
cough cough not as i would do that
Wow where did you get 5 from?Beansprout said:
1- Red lights
2 - Refurbished unit Front ports stopped working
3 - Refurbished unit has a drive which kept sticking and jamming
Current one - Red lights.
The receipt which is when I bought the 360 has written on it "exchange oue to fault 4/11/06. Wow so its only 3 months old.
shine said:
Useful links and contacts re customer relations:
Distance selling (i.e. buying stuff over the internet or mail order)
http://www.dti.gov.uk/consumers/fact-sheets/page24635.html
Extended Warranties
http://www.dti.gov.uk/consumers/fact-sheets/page10720.html
Sale of Goods Act
http://www.dti.gov.uk/consumers/fact-sheets/page24700.html
Supply of Goods and Services (more to do with tradesmen than products)
http://www.dti.gov.uk/consumers/fact-sheets/page24702.html
People who can help you if you have problems exercising your consumer rights:
http://www.tradingstandards.gov.uk/
http://www.consumerdirect.gov.uk/
Help specifically for electrical items (Xbox 360, HDTV etc)
http://www.consumerdirect.gov.uk/goods-service/appliances/fs_e01.shtml
The above links should explain the legalities and remove the need for speculation.
Last edited:
Soldato
My Advice in no particualr order
1) Listen to VIRII he knows his shnizzle
2) Look at the DTI webby for Sale of Goods Act
http://www.dti.gov.uk/consumers/fact-sheets/page24700.html
If rule number 2 fails refer to rule number 1
Even though a store might have a load of disclaimers at the till it will always say this does not effect your stautory rights which is basically in the link. From my experiece I had a mother load of heartache with Tesco with a PC related item outside 12 monts of purchase. 3-4 days messing about and no help from them. 5 minutes with the store manager and the print out off the DTI webby and it was all sorted
Edit: didnt see the post from VIRII but all the same rules 1 & 2 apply none the less
1) Listen to VIRII he knows his shnizzle
2) Look at the DTI webby for Sale of Goods Act
http://www.dti.gov.uk/consumers/fact-sheets/page24700.html
If rule number 2 fails refer to rule number 1
Even though a store might have a load of disclaimers at the till it will always say this does not effect your stautory rights which is basically in the link. From my experiece I had a mother load of heartache with Tesco with a PC related item outside 12 monts of purchase. 3-4 days messing about and no help from them. 5 minutes with the store manager and the print out off the DTI webby and it was all sorted
Edit: didnt see the post from VIRII but all the same rules 1 & 2 apply none the less
