DELETED_74993
- Thread starter DELETED_74993
- Start date
Associate
If its the same one as mine, make sure the little arrow is pointing "upward" like toward the ceiling?
Soldato
Wouldn't you still need to set up an account with them? Even if it is prepay.
You need a new key. I would call EDF and set up an account. Make sure there is no debt on the meter, just ask them and it should clear when you use a new key. They will probably advise you to go to a shop that you can top up from and you can get new keys there
Error D4 means the meter serial number on your key doesn't match that on the meter. You would need to confirm the serial number off your meter to them (barcode on the front of the meter has it on). If they have a different one they just need to give you a 'tag' number with the correct MSN which will make your key work.
Error D5 tends to be a faulty key. Again, you need a tag number from EDf and a new key, which you should be able to pick up locally.
Error D6 means that the key is an old one, so another key has been used in the meter since that one. You need a tag number again to make that key work.
Pretty poor that you can't contact them at this time though.
Oh, and make sure you call them to get the account set up in your name, even though it's prepay. Previous tenant may have had a debt set to the meter which they will need to clear and if you don't tell them you'll end up paying it.
Error D5 tends to be a faulty key. Again, you need a tag number from EDf and a new key, which you should be able to pick up locally.
Error D6 means that the key is an old one, so another key has been used in the meter since that one. You need a tag number again to make that key work.
Pretty poor that you can't contact them at this time though.
Oh, and make sure you call them to get the account set up in your name, even though it's prepay. Previous tenant may have had a debt set to the meter which they will need to clear and if you don't tell them you'll end up paying it.
Last edited:
Soldato
those pay as u go meters are sick expensive, u will be pouring money away with that
Nah they only cost more depending which supplier you're with. BG for example costs the same. Also, even if you are renting you can change the meter to credit. It's you that has the contract with the supplier not the landlord but it is polite to inform them as they dont really like them being changed!
Soldato
yeah ive had the meters changed in both the rented property's i have been in
just had same problem with my meter and when i googled i came across this thread so here are the codes for future reference
Job Type
Action Required
Error 1
Meter fault. A meter change is required.
Error 2
Meter fault. A meter change is required.
Error 3
Meter fault. A meter change is required.
Error A1
Re-insert key, if this doesn’t work a new key is needed.
Error A2
New key needed.
Error A3
Re-insert key, if this doesn’t work a new key is needed.
Error A4
This is the wrong key for the meter. New key needed.
Error A5
An Emergency Service Order (ESO) should be raised to reset the meter as a new key will not fix this problem
Error A6
Possibly using an old key. New key needed.
Error A7
Re-insert key, if this doesn’t work a new key is needed.
Error A8
Meter fault. ESO needs to be raised.
Error A9
Meter fault. ESO needs to be raised.
Error B1
Re-insert key, if this doesn’t work a new key is needed.
Error B2
Re-insert key, if this doesn’t work a new key is needed.
Error B3
New key needed.
Error B4
This is the wrong key for the meter, new key needed.
Error B5
New key needed.
Error B6
New key needed.
Error B7
Re-insert key, if this doesn’t work a new key is needed.
Error B9
New key needed.
Error 10
This is the wrong key for the meter or there is dirt on the contacts. Clean the key, if this doesn’t work a new key is needed.
Error 11
There is dirt on the contacts or faulty key. Try cleaning key, if this doesn’t work a new key is needed.
Error 12
Meter fault. A meter change is required.
Error 13
There is dirt on the contacts or faulty key. Try cleaning key, if this doesn’t work a new key is needed.
Error 14
There is dirt on the contacts or faulty key. Try cleaning key, if this doesn’t work a new key is needed.
Error 15
Old customer key. New key is needed.
Error 16
This is the wrong key for the meter. New key needed.
Error 17
There is dirt on the contacts or faulty key. Try cleaning key, if this doesn’t work a new key is needed.
Error 30
New key needed.
Error 64
New key needed.
Error C1
Meter fault. A meter change is required.
Error C2
Charge the key at a Paypoint and re-insert the key. If this doesn’t work, a new key is needed.
Error C3
Charge the key at a Paypoint and re-insert the key. If this doesn’t work, a new key is needed.
‘KEY’
‘DEBT’
‘RESET’
If this remains on the screen when the key is removed it indicates a meter fault. An ESO needs to be raised to exchange the meter.
‘RATE 1’
Only Meter fault if remains on screen once key is removed
Error 99
Meter fault. A meter change is required.
Job Type
Action Required
Error 1
Meter fault. A meter change is required.
Error 2
Meter fault. A meter change is required.
Error 3
Meter fault. A meter change is required.
Error A1
Re-insert key, if this doesn’t work a new key is needed.
Error A2
New key needed.
Error A3
Re-insert key, if this doesn’t work a new key is needed.
Error A4
This is the wrong key for the meter. New key needed.
Error A5
An Emergency Service Order (ESO) should be raised to reset the meter as a new key will not fix this problem
Error A6
Possibly using an old key. New key needed.
Error A7
Re-insert key, if this doesn’t work a new key is needed.
Error A8
Meter fault. ESO needs to be raised.
Error A9
Meter fault. ESO needs to be raised.
Error B1
Re-insert key, if this doesn’t work a new key is needed.
Error B2
Re-insert key, if this doesn’t work a new key is needed.
Error B3
New key needed.
Error B4
This is the wrong key for the meter, new key needed.
Error B5
New key needed.
Error B6
New key needed.
Error B7
Re-insert key, if this doesn’t work a new key is needed.
Error B9
New key needed.
Error 10
This is the wrong key for the meter or there is dirt on the contacts. Clean the key, if this doesn’t work a new key is needed.
Error 11
There is dirt on the contacts or faulty key. Try cleaning key, if this doesn’t work a new key is needed.
Error 12
Meter fault. A meter change is required.
Error 13
There is dirt on the contacts or faulty key. Try cleaning key, if this doesn’t work a new key is needed.
Error 14
There is dirt on the contacts or faulty key. Try cleaning key, if this doesn’t work a new key is needed.
Error 15
Old customer key. New key is needed.
Error 16
This is the wrong key for the meter. New key needed.
Error 17
There is dirt on the contacts or faulty key. Try cleaning key, if this doesn’t work a new key is needed.
Error 30
New key needed.
Error 64
New key needed.
Error C1
Meter fault. A meter change is required.
Error C2
Charge the key at a Paypoint and re-insert the key. If this doesn’t work, a new key is needed.
Error C3
Charge the key at a Paypoint and re-insert the key. If this doesn’t work, a new key is needed.
‘KEY’
‘DEBT’
‘RESET’
If this remains on the screen when the key is removed it indicates a meter fault. An ESO needs to be raised to exchange the meter.
‘RATE 1’
Only Meter fault if remains on screen once key is removed
Error 99
Meter fault. A meter change is required.
Permabanned
- Joined
- 9 Aug 2008
- Posts
- 35,707
yer i noticed it was an old thread when i looked for codes but seeing as i was on the forum thought may as well post
my fault was an A5 was a 45 min call out time and had new meter and new key and they topped up all what i claimed on the key btw so all fine ... took 15 mins to install new meter etc so was a good job ...
my fault was an A5 was a 45 min call out time and had new meter and new key and they topped up all what i claimed on the key btw so all fine ... took 15 mins to install new meter etc so was a good job ...
Sorry to to resurrect this thread but I have a B2 error when inserting the key and it won't top up when I take it to the shop, I suspect its the key but weirdly the key is Southern Electric yet the Meter is EDF. So the question is who do I contact about getting a new key ?