Hi all, got a bit of a dilemma here, not sure what to do about it.
Basically, at the start of November, I called Orange CS with the intention of having them unlock my old iPhone 3GS so that I could sell it to a friend on Vodafone. The phone itself was about 2 years old at the time.
I spoke to CS who put it all through for me, told me that it'd cost £20, charged to my bill and that it'd take upto 30 days. I knew this as i'd read it online.
Anyhow, a month passes - no unlock, no charge to my bill. I call Orange again. I'm told there's no record of the unlock even being ordered. Ho-hum, alright, mistakes get made. I ask them to put it through, and I was told that as i'd been messed around they'd have it done quicker than a month, that I should expect it within a week.
A week passes, no unlock. Phone again. I'm told that there's "no way to put it through faster" and that it'd be upto a month. Right, okay, starting to get annoyed here.
December passes, and so does most of January. No charge, no unlock. I phone again, expecting to be told that there's no trace of it, but alas there is. It's just that it's been "put through wrong" and would need to be submitted again. By this point i'm rather annoyed and tell them of it. I speak to a manager who assures me that he can indeed get it put through quicker than a month, simply because of how long i've had to wait already.
So here I am, two weeks on from that and guess what? No unlock, no charge to my bill. I'm at my wits end here and before I phone back and let them have both barrels does anyone have any suggestions? Should I try another language? Because "can you unlock a phone?" doesn't seem to work, at all, despite assurances it will.
Thanks.
Basically, at the start of November, I called Orange CS with the intention of having them unlock my old iPhone 3GS so that I could sell it to a friend on Vodafone. The phone itself was about 2 years old at the time.
I spoke to CS who put it all through for me, told me that it'd cost £20, charged to my bill and that it'd take upto 30 days. I knew this as i'd read it online.
Anyhow, a month passes - no unlock, no charge to my bill. I call Orange again. I'm told there's no record of the unlock even being ordered. Ho-hum, alright, mistakes get made. I ask them to put it through, and I was told that as i'd been messed around they'd have it done quicker than a month, that I should expect it within a week.
A week passes, no unlock. Phone again. I'm told that there's "no way to put it through faster" and that it'd be upto a month. Right, okay, starting to get annoyed here.
December passes, and so does most of January. No charge, no unlock. I phone again, expecting to be told that there's no trace of it, but alas there is. It's just that it's been "put through wrong" and would need to be submitted again. By this point i'm rather annoyed and tell them of it. I speak to a manager who assures me that he can indeed get it put through quicker than a month, simply because of how long i've had to wait already.
So here I am, two weeks on from that and guess what? No unlock, no charge to my bill. I'm at my wits end here and before I phone back and let them have both barrels does anyone have any suggestions? Should I try another language? Because "can you unlock a phone?" doesn't seem to work, at all, despite assurances it will.
Thanks.
