sky on demand keeps disapearing.

utajoker · 6 Apr 2013 at 21:50

we have a sky+HD box (dont no which) and virgin 100mb with a superhub.

we get on demand but after a few days it disappears and we have to reset the router and pull the plug on the sky box to get it back.

nothing is unplugged or powered down. anyone have a similar problem and maybe a fix?

when it goes off 'anytime' appears instead.

MissChief · 6 Apr 2013 at 23:12

Wired connection or wireless?

utajoker · 7 Apr 2013 at 10:23

Wired.

Scubbie · 7 Apr 2013 at 10:44

Using your Sky remote, could you press <Services> 0 3 and post the first two lines and the details beside the 'Manufacturer' line?

Also could you ensure that you have the latest firmware on your VM router.

Rex-Kramer · 7 Apr 2013 at 12:59

Got sky in dec, it worked for 1 day and hasn't worked since. I've given up with it, wired connection. Spent more time on the phone to sky than I can remember, even had an engineer come out to replace box and still won't work.

The most annoying thing is I get a text from sky telling to activate it every couple of days!

Scubbie · 7 Apr 2013 at 13:14

Rex-Kramer said:
Got sky in dec, it worked for 1 day and hasn't worked since. I've given up with it, wired connection. Spent more time on the phone to sky than I can remember, even had an engineer come out to replace box and still won't work.

The most annoying thing is I get a text from sky telling to activate it every couple of days!

Kind of a bit off topic this. :cool:

Deleted member 77746 · 7 Apr 2013 at 13:15

Same thing happened to my mate. Give up and cancelled sky in the end as his contract was up.

Rex-Kramer · 7 Apr 2013 at 13:36

Scubbie said:
Kind of a bit off topic this.

How exactly?

My on demand doesn't work? It's disappeared? Topic is:

Sky on demand keeps disappearing.

Scubbie · 7 Apr 2013 at 13:43

Sorry, perhaps I misread the comment. The way it was phrased it could be any product from Sky which wasn't working.

If your On Demand isn't working, could you take a look at the guide linked below to see if it helps please:

http://www.skyuser.co.uk/forum/sky-demand/51400-how-get-demand.html

One thing I did ask though was information about the STB. There is a reason for this.

MagicBoy · 7 Apr 2013 at 13:44

For a start ... It's just a comment/statement containing no actual useful content.

You don't state the ISP, model of Sky box, software version, type of connection. Need I continue?

Rex-Kramer · 7 Apr 2013 at 13:52

I've actually read that before scubbie and still no joy.

MagicBoy I'm out of the UK at the moment but home tomorrow so to set your mind at ease ill post all the info for you. Hopefully then you can continue, I'd be very grateful of your assumed technical insight.

MagicBoy · 7 Apr 2013 at 13:53

Saracasm doesn't suit you.

Rex-Kramer · 7 Apr 2013 at 13:55

That moustache doesn't suit you?

Scubbie · 7 Apr 2013 at 14:08

If you could provide the information which I asked utajoker to provide and also confirm which ISP and router you are using, it would be useful too.

Rex-Kramer said:
That moustache doesn't suit you?

I don't have one :eek:

Rex-Kramer · 7 Apr 2013 at 14:10

Scubbie said:
I don't have one

That's not what my iPad thinks, it auto filled your name as stubble!

Scubbie · 7 Apr 2013 at 14:26

Rex-Kramer said:
That's not what my iPad thinks, it auto filled your name as stubble!

Ouch!

(makes careful note: iPads are bad!)

utajoker · 7 Apr 2013 at 16:44

Scubbie said:
Using your Sky remote, could you press <Services> 0 3 and post the first two lines and the details beside the 'Manufacturer' line?

Also could you ensure that you have the latest firmware on your VM router.

model number R005.053.70.15p
version number 4f31a9

manufacturer sky

Scubbie · 7 Apr 2013 at 17:46

Thank you utajoker.

That tells me that you have a DRX890. The firmware you have is what is currently on the DR Stream.

I have seen some posts over on the Sky forum where people have had issues with the VM router. Keep an eye open for the next firmware update as I am fairly sure that it has been addressed.

In that thread which I linked to above is some suggestions for setting a fixed IP Address. This may help. Another idea might be to change the DNS Servers on your VM router to OpenDNS or Google.

Please do check that you have the latest firmware for the router as VM may have fixed the issue too.

utajoker · 7 Apr 2013 at 18:08

super hub has the latest.

i no that the super hub sucks, will hopefully be replacing it as soon as possible.
atleast i know what is the problem now.

thx for the help. i will try the changes you say.

MagicBoy · 7 Apr 2013 at 18:10

You using the "superhub" as a full Wi-Fi router or in modem mode plugged into a better router?