HALP!! - Can't access BT Home Hub?

Draeger · 11 Oct 2014 at 23:42

Trying to access my BT Home Hub 4 via my main desktop PC which is attached via a network cable to the hub. Usually just click on the desktop shortcut I have to get into it but no matter what I do all I get is the page below:-

I've tried switching the power off on the HH4, resetting it with a paper clip, changing to Open DNS, flushed my Chrome DNS cache, tried Firefox and IE - still nothing, can't access the HH4? I've also tried accessing it over wireless via my tablet and iphone as well as another PC with a wireless dongle. Also tried switching off Windows Firewall. Op System is Win 8.1.

Googling the error doesn't come up with much info at all. I'm completely stumped!!

Draeger · 11 Oct 2014 at 23:57

Oh - Forgot to mention, all other net access and websites appear to work fine - I've just posted the above whilst connected to the hub.

BarKeep · 12 Oct 2014 at 00:09

Try '192.168.1.254' instead of 'bt home hub'.

Draeger · 12 Oct 2014 at 00:21

BarKeep said:
Try '192.168.1.254' instead of 'bt home hub'.

Tried that, it displays this

:-

**EDIT** - Also, pinging that IP from an elevated cmd prompt gives me a 'request timed out'.

calliusmaximus · 12 Oct 2014 at 00:31

Run an ip scan of your network , also what's the ip of your pc and the subnet ?

On Holiday · 12 Oct 2014 at 06:01

Draeger · 12 Oct 2014 at 07:36

I'll post a PIC of my IP Config, give me a moment, ta!

If I ping 192.168.1.254 it shows 'request timed out'

Draeger · 12 Oct 2014 at 08:36

Here's what shows if I carry out an ipconfig /all command:-

hyperseven · 12 Oct 2014 at 08:39

do an 'arp -a' and see if you can find the MAC of your router in the list.
if not do direct cable connection, if not already, and do it again.

Draeger · 12 Oct 2014 at 08:46

hyperseven said:
do an 'arp -a' and see if you can find the MAC of your router in the list.
if not do direct cable connection, if not already, and do it again.

PC is connected to the HH4 via a network cable:-

arp -a shows:-

hyperseven · 12 Oct 2014 at 08:49

is 192.168.0.1 not the HH? You should have a sticker on the HH with the MAC address.

Draeger · 12 Oct 2014 at 08:55

hyperseven said:
is 192.168.0.1 not the HH? You should have a sticker on the HH with the MAC address.

This gets more and more weird. If I type 192.168.0.1 into a browser it shows this:-

What the actual f........????!!! How can that possibly happen? I'm connected via a wired network cable to a BT HomeHub 4, not to a Sky Hub? :eek:

Draeger · 12 Oct 2014 at 09:25

Also, just tried to access a random 'blocked' site. Usually when BT senses you are attempting to do so it just comes up with a plain white page showing 'Error'. But now any browser I use to try and access a site of this type shows the default Sky blocked site page? Just tried it below:-

wonko · 12 Oct 2014 at 09:50

Does a "route print" show anything interesting?

calliusmaximus · 12 Oct 2014 at 10:08

Your on a neighbours network
Do you recognise the other connected devices
And finally do you have a wireless extender or wireless in your pc

Steveocee · 12 Oct 2014 at 10:11

Turn off wireless on your PC it may be prioritising a wifi connection over your wired.

wonko · 12 Oct 2014 at 10:16

Another possibility is powerline adaptors somehow connecting to a neighbour's network?

Draeger · 12 Oct 2014 at 10:22

Guys, there's no wireless capability on the PC I'm using. None. Nada, zilch.

However......

Posted over on Thinkbroadband and someone suggested it was a homeplug pairing with another homeplug next door within our neighbours house. I imagined that would be highly unlikely as surely to pair with a neighbours homeplug you would need to be privvy to their security settings? Obviously not.

We have a homeplug/powerline plugged in to the wall right next to the router into LAN2 on the back of the Homehub 4. The other homeplug is in the dining room where my wife's PC sits and this is connected to her PC. They have been working fine for months. However, and I'm unsure when it happened - at some point the homeplugs have decided to 'pair' with next doors network it would appear. As I said, I had no idea this was possible without access to a neighbours security settings so it didn't even occur to me to check the homeplugs. Every day is a school day!!

Now I need to work out why this is happening and how to prevent it, making my homeplug/powerline which is plugged into the router pair up with the one behind my wife's PC. Everything works as it should if I leave the powerline adaptors disconnected. As soon as I connect them up I go back to not being able to access my HH4 admin pages and we seem to be back on next doors network again. I have no idea how to get our homeplugs to pair up with each other rather than pair with next doors!!??

Also, for the purposes of clarity - These homeplugs/powerline adaptors are Newlink HP555DL types with no wireless capability - they are connected via short lengths of LAN cable to the router and the PC belonging to my missus.

Pulse · 12 Oct 2014 at 10:35

I'm not being funny, but didn't you notice a problem when you did IPConfig and considering that your router, you're trying to connect to is using 192.168.1.254 and you computer is connected as 192.168.0.20??

Draeger · 12 Oct 2014 at 11:06

Nope, didn't notice.