1080P Laptop connecting to 1440P monitor black screen

[Ernie]

Hello,

My daughter has started working from home. She has a standard 1080P windows Laptop and wanted to use my 1440P monitor as a 2nd screen, however, the monitor shows a black screen - although the laptop does detect the monitor. I gather this is because the Laptop GFX can't cope with the high res?

Is there any way around this or 'dumbing' down the monitor, or getting a 1080P monitor is only solution?

Thanks,

 

[Ernie]

Thanks for responses.

Yes, windows + P then selected extended - advanced settings tells me exactly what the monitor is. So detection is working fine, it's just not displaying properly. I also set the monitor menu manually to input HDMI.

Based on above, that it should work, I'll try a couple more cables tomorrow.