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2 days left of 28 day RMA

Discussion in 'Graphics Cards' started by Milescross88, 10 May 2019.

  1. Apone70

    Wise Guy

    Joined: 15 Aug 2018

    Posts: 1,126

    Oh my god this doesn't make good reading
     
  2. Kirby Wurm

    Wise Guy

    Joined: 31 Jan 2012

    Posts: 1,235

    Location: Droitwich, UK

    That's very poor. Hopefully an OCUK member will post on Monday to explain the issue.
     
  3. orbitalwalsh

    Capodecina

    Joined: 1 Dec 2015

    Posts: 18,509

    I'd edit the comments about waterblocks being on a card !!!!

    Also thought you had the Aorus (get gigabyte sub brand) version not Gigabyte . Luckily if a few Gaming OC in stock

    .
    Gigabyte don't use warranty stickers on screws and stickers and unofficially don't mind waterblocks on cards if there is not Physical damage to card...
    Resellers on the other hand may be able to play that card, specially when they offer a service to fit blocks, test and ship them on here...
     
    Last edited: 13 May 2019
  4. Gabbatek

    Wise Guy

    Joined: 28 Feb 2011

    Posts: 1,688

    Location: Norwich

    I bet on monday this thread either gets locked or vanishes.

    [​IMG]

    If you get a refund, you probably have to wait like 7 working days as well.

    Ocuk should personally bring you the replacement card and fit it for you.
     
  5. Wizzkidy

    Wise Guy

    Joined: 25 Jun 2003

    Posts: 1,694

    This is typical service from OCUK and have seen thread after thread about this happening in the past, I only use OCUK for small things these days.

    No excuse for this type of thing.

    It's always on very expensive items that this happens
     
  6. subbytna

    Capodecina

    Joined: 22 Oct 2008

    Posts: 10,411

    Location: Belfast

    Daaaaauuuuuuum that's poor. Someone need to step up and sort this for you.
     
  7. Milescross88

    Associate

    Joined: 16 Mar 2019

    Posts: 29

    Yep hope so. I’m just going to wait till Monday now and hope someone gets back to me (by 12 o’clock) then I’m making phone calls lol
     
  8. Loxa

    Wise Guy

    Joined: 18 Oct 2011

    Posts: 2,093

    This is why i hate RMA's, makes me cringe.
     
  9. Liamz51

    Gangster

    Joined: 19 Jan 2012

    Posts: 147

    I hope not, would love to hear an explanation for this. Difficult to imagine one that would be satisfactory.
     
  10. Efour

    Caporegime

    Joined: 8 Sep 2005

    Posts: 27,366

    Location: Norrbotten, Sweden.

    Bare faced lies from ocuk shop staff. A sign that no one had a clue what was going on. That's embarrassing.
    Im confident you will get a full replacement tomorrow but that 28 day wait...to have the original returned, ROFL... Armature hour.
     
  11. JonnyG1982

    Gangster

    Joined: 13 Jul 2009

    Posts: 487

    I had problems with my first build with ocuk but that was wayyy back in 2001. Believe it's better these days but Every thing I've bought since from them worked fine so no experience of RMA with them.

    Though when it comes to returns i will say it's a shame BFG disappeared. I had a 7800gt start artifacting after a few months use. I sent it back next day delivery. I got a new card in like 5 days with the postman apologising for the delay!!! He explained it had accidentally been sat in the post room a few days. So basically it sounds like BFG must of received it, tested it & sent new one same day/next day. Awesome customer service!
     
  12. Kirby Wurm

    Wise Guy

    Joined: 31 Jan 2012

    Posts: 1,235

    Location: Droitwich, UK

    I remember reading great things about their customer service and that kind of anecdote I've heard before. Are KFA in any way related?
     
  13. Bailey

    Commissario

    Joined: 31 Jul 2010

    Posts: 34,402

    Location: OcUK HQ / Alton

    Hey Guys

    So sorry to hear of this issue, I no longer work in RMA but I will pass this to the technical manager to take a look into and get in touch!

    Thanks

    Bailey
     
  14. Milescross88

    Associate

    Joined: 16 Mar 2019

    Posts: 29

  15. Bailey

    Commissario

    Joined: 31 Jul 2010

    Posts: 34,402

    Location: OcUK HQ / Alton

  16. Bicepo

    OcUK Staff

    Joined: 8 Oct 2009

    Posts: 904

    Location: OcUK HQ

    Hi Milescross,

    I'm sorry to hear of the problems you've had with your recent RMA. To try and explain the situation, We simply returned the card back to you as it had been sent back to us from Gigabyte, with the understanding that the card had been repaired. Unfortunately our returns system is a little inflexible when it comes to the terminology of the RMA outcomes. After 28days we will send it back to manufacturer and it is then up to them to either repair or replace. Gigaman might be able to explain more of the RMA proceedure at Gigabyte, as he is better placed to do so than I am.

    To deal with the matter at hand, I've got your RMA details from the info you posted up earlier, I'll setup a new RMA for you, we will replace with one from our stock. I will then take this up with our Gigabyte rep. I hope this will solve the problem for you?
     
  17. Milescross88

    Associate

    Joined: 16 Mar 2019

    Posts: 29

    Yes a replacement will be fine I have a new address now from the number 10 where you sent the original card I have updated my account to show my new address it’s now the number 38 address please make sure the new card goes to this address. If it’s easier I can ring you

    Thanks miles
     
  18. Bicepo

    OcUK Staff

    Joined: 8 Oct 2009

    Posts: 904

    Location: OcUK HQ

    Hi,

    Are all the other details the same? I'll update that for you now. I'll send you an email confirmation for the RMA also.

    Chris
     
  19. Milescross88

    Associate

    Joined: 16 Mar 2019

    Posts: 29

    Yes everything else is the same just the address

    Thanks
     
  20. Bicepo

    OcUK Staff

    Joined: 8 Oct 2009

    Posts: 904

    Location: OcUK HQ

    Hi Sorry, so just the house number has changed? If more than that pop a new thread in the CS forum, the information in their is held confidentially rather than public.

    Chris