I made a purchase on AliExpress at the start of April using a credit card. The item did not arrive and after some confusion the seller has now confirmed that it was never actually sent and has offered to refund my money. However, they want to do this via PayPal and want me to agree to being charged a 5% fee. Admittedly this will cost me less than £1, but it seems a bit cheeky as I paid by credit card and as far as I'm aware the PayPal rules are that you shouldn't pass on charges to customers.
So, what next? Do I meekly accept the charge rather than do battle with a (presumably) Chinese company, or stand my ground and threaten to report them to PayPal (or something)???
So, what next? Do I meekly accept the charge rather than do battle with a (presumably) Chinese company, or stand my ground and threaten to report them to PayPal (or something)???