5970(ebay related)

chaparral · 8 Feb 2011 at 00:40

Dirkscooby said:
Just thought id try and help him.ah well.

It not your problem..

The buyer shouldn't know that buying secondhand off ebay (or anywhere else) means no warranty...
it the risk you take if you want save money by buying stuff secondhand

Cleeecooo · 8 Feb 2011 at 00:44

chaparral said:
It not your problem..

The buyer shouldn't know that buying secondhand off ebay (or anywhere else) means no warranty...
it the risk you take if you want save money by buying stuff secondhand

If it were me i would have made sure the seler would always help out with RMA within warranty period

chaparral · 8 Feb 2011 at 00:48

Cleeecooo said:
If it were me i would have made sure the seler would always help out with RMA within warranty period

I did help a buyer once years ago with a leadtek 7800gtx i sold him on ebay that packed up about 3 months i sold it..

Marine-RX179 · 8 Feb 2011 at 06:44

chaparral said:
The buyer shouldn't know that buying secondhand off ebay (or anywhere else) means no warranty...
it the risk you take if you want save money by buying stuff secondhand

As far as I know...even buying hardware that are NEW from ebay should be considered as no warranty...as those random small shops on the bay could fold any given day, and the chances are they would not bother to deal with returns...

Its_Me · 8 Feb 2011 at 07:49

Help the guy out, its a no brainer.

To everyone else, if you don't want to offer after sale support with an item - make it VERY clear in your listing, and be prepared to expect a lower then average price.

Just remember, paypal offer buyer and seller protection, and charge backs can happen (avoid this route if at all possible) iirc up to 6months after the sale.
{edit}
paypal itself might be only 45days, but some credit cards allow charge backs when used with paypal, better to be aware.

hyperst · 8 Feb 2011 at 08:26

as above if he used credit card and you don't help him, expect a nasty charge back

Tute · 8 Feb 2011 at 09:10

You should help him, just be sure to set out ground rules from the start and stick to them.

Ezyryder · 8 Feb 2011 at 09:28

I would help him too. In fact I have done it in the past with good results. Just let him now the way its going to work from the start as Tute says...

Bane · 8 Feb 2011 at 15:41

Do you think the card would have failed after two months of normal use?

He could have killed it by overclocking it, or other means? And now taking a punt on getting a second chance.

Dirkscooby · 8 Feb 2011 at 18:04

Thanks for the replies,.I will give him the powercolor email address so thanks for that.

Cleeecooo · 8 Feb 2011 at 18:31

you didn't register the card to powercolour did you?

Dirkscooby · 8 Feb 2011 at 18:34

No i didn't. Wouldn't they want proof of purchase though?

Cleeecooo · 8 Feb 2011 at 18:41

They might do.
Seeing as you havent registered it im pretty certain that they would

Ezyryder · 8 Feb 2011 at 18:53

I think Powercolour only deal with warranties through Retailers.

kingy666 · 8 Feb 2011 at 19:49

Last year i RMA'd a faulty powercolor 4850 1GB through OcUK and it took around 5/6 weeks of e-mails to overclockers asking if there was any replacement card. Eventually overclockers e-mailed me to tell me that powercolor are rubbish with RMA's so they sent me a HIS 4870 512Mb that was on there B-grade section. Just thought i would warn you about powercolor RMA's.

Insanties_birth · 8 Feb 2011 at 19:57

Dirkscooby said:
Yeah. I suppose. This is why I hate using ebay. I feel sorry for the guy(i feel horrible)but like you say im not obliged to do anything. I will see what happens.
Thanks anyway guys.

If you really want to help I suggest you do. What I'd do is state that 2 months have expired and its now his card and nothing to do with you BUT that so long as he's accepting responsibility of whatever comes of the RMA process you will act as an intermediary party. Simple enough, your not getting the blame, your not paying the costs and if they say its done in then its done in and your not responsible.
It'd be good to at least give it a go for the guy.

kmufc77 · 8 Feb 2011 at 19:58

Powercolor are literally non existent when it comes to RMAs in Europe,thats why OCUK dont sell there products anymore.

Dirkscooby · 8 Feb 2011 at 20:19

I will give that a go. Thanks Insanites birth. Thanks all once again. Better to try the OC route. From what I have been reading elsewhere, (like you have said)powercolor arnt so great in Europe.

^Andy^ · 8 Feb 2011 at 20:23

Insanties_birth said:
If you really want to help I suggest you do. What I'd do is state that 2 months have expired and its now his card and nothing to do with you BUT that so long as he's accepting responsibility of whatever comes of the RMA process you will act as an intermediary party. Simple enough, your not getting the blame, your not paying the costs and if they say its done in then its done in and your not responsible.
It'd be good to at least give it a go for the guy.

That's the best approach, it's open and honest and shows willing to help. If the buyer won't accept that then I really wouldn't go any further as odds are you will be out of pocket.

Cleeecooo · 8 Feb 2011 at 22:59

I would go down the OC route as you can put pressure on ocuk to replace the card if powercolour dont