8 Pack 2 x 8 Gb C14 3200 (pack opened)

Flight · 19 Oct 2017 at 10:12

Just received this after reading it was one of the best options to go with a Ryzen 7/Crosshair Hero VI :

https://www.overclockers.co.uk/team...3200mhz-dual-channel-kit-black-my-08l-tg.html

Pack had been opened. Is this normal - is it opened to be checked or anything ? Is it possible this line has been binned ?

Also I ordered it yesterday, price has dropped by £11 in the past 24 hours. Can I get the difference back or no go on things like this ?

P4Clock · 19 Oct 2017 at 10:18

Nope a new item should be in a sealed box. I would think it's been returned.

You can return this because your now happy with the seal been broken. And reorder but return postage will cancel out any savings.

My advice is to set system to defaults and run ram at max setting and test. If all is good keep it.
Also if you have a look round this ram is know to overclock very well.

8 Pack · 20 Oct 2017 at 22:05

Test the memory.

We have almost zero RMA rate on these dimms and they are great clockers.

If you have any issues of course we will RMA them.

Minstadave · 20 Oct 2017 at 22:54

8 Pack said:
Test the memory.

We have almost zero RMA rate on these dimms and they are great clockers.

If you have any issues of course we will RMA them.

Would be completely unhappy with this response if I’d have purchased them.

Should atleast offer a return at no cost to the buyer.

8 Pack · 21 Oct 2017 at 10:05

If its working fine I see no problem we now sold hundreds upon hundreds of these kits. The actual memory is the best on the market.

If the packaging is damaged is this a reason to return?? No, you do not plug your packaging in do you?? If its not working perfectly then we do RMA.

rs155 · 25 Oct 2017 at 00:31

I don't post often, but i just got this ram with my Ryzen 1700 and it worked right away at the rated speed no messing no fuss.

Top stuff.

BaroUK2 · 25 Oct 2017 at 03:09

8 Pack said:
If its working fine I see no problem we now sold hundreds upon hundreds of these kits. The actual memory is the best on the market.

If the packaging is damaged is this a reason to return?? No, you do not plug your packaging in do you?? If its not working perfectly then we do RMA.

No offence but why are you guys sending items thats either opened or damaged packaging anyway? For all we know they could be returned items, repaired or refurbished items...For peace of mind 99.9% of customers will not accept such packages. Sure send retail cpus, graphic cards and so on with open packages now on : )

jrwagh333 · 25 Oct 2017 at 21:41

I look on these forums everyday and the majority of things that 8Pack posts are just dumb.

Representing a company and just gives these sorts of responses.

Minstadave · 25 Oct 2017 at 21:58

jrwagh333 said:
I look on these forums everyday and the majority of things that 8Pack posts are just dumb.

Representing a company and just gives these sorts of responses.

It’s pretty unprofessional.

8 Pack · 25 Oct 2017 at 22:19

jrwagh333 said:
I look on these forums everyday and the majority of things that 8Pack posts are just dumb.

Representing a company and just gives these sorts of responses.

The Ram is working fine and aesthetically fine so if I was a customer I would not care... Does the product work to spec would be my only concern.... We sold hundreds and hundreds of these kits it's a superb product.

If there is an issue the customer can RMA no issue.

JasonM · 26 Oct 2017 at 15:44

I'm talking general now for anything that's been open, or used, or not in original packaging, and not specific to this thread.

The issue is damage from static you don't know how an item has been held or stored.

Applys to an item that someone put their hand on 1 seconds after opening the static bag, or a vintage item that's 40 years old. Likewise you can have a component that's been treated very poor, put on bedding / carpet etc and it works for years without fail.

Also an IC can be damaged from static but it pass all the tests, however it's wounded and it could fail at later date, or worse fail intermittently.

Flight · 28 Oct 2017 at 13:17

I did a return without testing the RAM and bought a second of the same. Opened product is unacceptable IMO. Components might have a particular rating, but within the production some examples will peform to a higher spec than others.

deFiniLoGy · 28 Oct 2017 at 13:24

Just RMA it because its your right to.

There’s however no reason to speculate what could have been the reason for the package being opened. It could have been incidental or deliberate, but you can’t say for sure, and speculation will simply spread rumors which eventually grow into all those conspiracy theory all over reddit.

Plus I’m certain OcUK will RMA it if you’re concerned, happened to me multiple times and every time their support team just take the item back no question asked.

Flight · 28 Oct 2017 at 16:51

Pleased with this now I've got it installed. Straight to 3200 without changing anything else.

Steveocee · 28 Oct 2017 at 21:03

You could have sent it back under DSR’s however the seller is not responsible for footing this bill if you simply change your mind, the flip side is that for a £200 item I would be sending via special delivery, alone this would probably cost half the money you’d be trying to claw back.

Put it down to experience I guess and I’m glad your ram works, I have the same kit and am about to buy another kit.

Psycho Sonny · 29 Oct 2017 at 19:16

poor response from ocuk tbh.

if i bought something from a retailer as brand new then i expect myself to be the first person to open the box. otherwise it's second hand and therefore should be far cheaper than brand new. i wouldn't be happy with this.

if you bought a brand new car and it came with 5,000 miles on it and was dirty. you wouldn't complain 8 pack? (rhetorical question btw)

sativa · 30 Oct 2017 at 17:51

Close the thread, I am not sure there is anything further to discuss here :rolleyes:

Minstadave · 30 Oct 2017 at 18:03

sativa said:
Close the thread, I am not sure there is anything further to discuss here

So you bumped it?

8 Pack · 30 Oct 2017 at 20:56

Its working fine so of course nothing to discuss and if there was we RMA no problem as I said all along!!!

Minstadave · 30 Oct 2017 at 22:11

8 Pack said:
Its working fine so of course nothing to discuss and if there was we RMA no problem as I said all along!!!

This is a really strange attitude. OcUK are sending out opened products which the customer had to return, wasting their time and it’s all good because the item wasn’t faulty?

Sending out open items isn’t good enough, they could be returns, could have been tried out already by the shop staff to pick out golden samples for their own use, or it could just be a mistake.