ADSL24 say I can get LLU service, but my exchange is not unbundled. help please

ScarySquirrel · 9 Sep 2009 at 12:18

Hello,

I am currently on O2 Access and was just about to migrate to ADSL24. When I put my number in it says I can have the '24 Mb ADSL2+ Premium LLU' package.

This is my exchange - http://www.samknows.com/broadband/exchange/NDRGR

Not LLU!!!

So I called ADSL24, and the guy checked again and said that they do have their own equipment at the exchange and so it IS available. He says that sometimes SamKnows has it as not available if it is full!

Now, I need to put this order in soon, as my 30 day money back period ends with O2 on 15th September. However, I can't afford any delays in migrating should the LLU service turn out to be not available, as my Mum works from home and relies on the internet.

What shall I do? Order the LLU and hope for the best, or trust SamKnows and just order the non-LLU line?

Thanks

PS. ADSL24's LLU checker says 'There is currently an LLU ADSL2+ order or service on this line.'

Do you think it is confused because I am with O2, but on a non-LLU service?

tolien · 9 Sep 2009 at 12:41

It'll see the existing BT Wholesale ADSL as an active service (it doesn't know who you're with) - to all intents, they're an LLU provider. Not sure why they're offering up to 24Mbps though. There's not even the 21CN ADSL2+.

ScarySquirrel · 9 Sep 2009 at 12:43

Ok so it's probably a safe bet to go with the non-LLU service then?

My exchange is pretty behind the times.

mp260767 · 9 Sep 2009 at 14:30

well being as u plan to go with adsl24 either way i'd try for the llu service, if that doesnt work go non-llu.

edit:

i'd maybe try and get email confirmation that its available first.

ScarySquirrel · 9 Sep 2009 at 15:27

I've ordered the non-LLU service as I can't afford delays and downtime.

The exchange is not LLU'd so I think it's just confused due to being on O2, which traditionally is an LLU service (until they released the shockingly bad Access package).

mp260767 · 9 Sep 2009 at 15:36

fair enough if you can't do with the downtime.

but just so you know, my exchange betters yours slightly by having talktalk llu available, i'm currently on with o2 home access and adsl24 didnt indicate i had LLU access on my exchange.

Azuse05 · 9 Sep 2009 at 16:10

According to sam knows the be line I'm on hasn't existed for the past 6 weeks, it's never been very accurate.

ScarySquirrel · 9 Sep 2009 at 16:23

Hmm, I probably should have tried it. I guess once it is up and running I could always contact them and see if an upgrade is possible, we'll see.

tolien · 9 Sep 2009 at 16:28

Azuse05 said:
According to sam knows the be line I'm on hasn't existed for the past 6 weeks, it's never been very accurate.

They're at the mercy of BT and the LLUers keeping them up to date.