Advise - someone has wrongfully accused my company of hacking

Over Clocker

Over Clocker

Over Clocker

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Hi guys,

A new member of staff at one of our old clients has wrongfully accused us of LogMeIn to gain unauthorised access to their system. We used to have logmein free installed on their server when we did a project for them, and I removed them from my logmein list when finished, and told them to uninstall logmein from their server, which they did not do.

The client company is actually fine and is not bothered, but this one guy there, has been telling other clients what he thinks has happened.

He went to about logmein on the server where is obviously listed my email address as the one who installed it, and he put 2 and 2 together and got 10!

So spent the time to go onto the logmein website and export our company's entire logmein connection history for the past year, which proves we only connected during the time of the project, and Iam going there tomorrow to show them the log, and will export it in from of this guys eyes!!

However, I was going going to say something like - we were planning to take legal action against you for your false alegation, and mainly for spreading this false alegation, however, if he circulates a letter to us, his managers, and the clients who he has told porkies to, saying his finding were unfounded and wrong, we will leave it as that.

What do you guys reckon? Also, what are proper legal terms for what he has done?

Cheers!

Mal
 
Punch him in the ovaries.

Burn him with Fire.

Nuke him from orbit.


^^^^^^^^ Point of the above meaning- I'm not sure I'd ask the internet for answers surrounding legality / serious advice :p


My 2pence worth is that all seems to be fine on the part of your company: truth will out and this individual will find his downfall. :)
 
Is he not breaking some form of nda by talking about this to your other customers?

It's not as if Logmein is hard to hack anyway, could have been anyone or no one, just his imagination.
 
scorza said:
Slander?
Click to expand...

You could but it would be hard to prove as you need evidence of financial loss to have a proper case.

People will always bad mouth companies, if your company has a generally good reputation, quality, high customer satisfaction, etc then there is nothing to worry about. You will have no gain from playing a tit for tat retaliation either.

If you want to address this just show the email where you asked him to uninstall the logmein software and after that there is nothing else you could do, also the fact you did not login/have no need to after that point.
 
Threatening legal action is not the way to go in my opinion, it will come across retaliatory and melodramatic.

Simply present your case and make it clear that the accuser's case is both unfounded and thus make him look like a tool.

Don't play up to it - be calm and professional. Make sure the word is spread regarding the whole situation.
 
scorza said:
If he's not getting any business because this clowns been mouthing off, then that's evidence of financial loss.
Click to expand...

Not as straightforward as that. Anyway, that's something irrelevant to this I would not take it that far over one measly guy.
 
Don't immediately threaten legal action - just have a word with the senior management at the client and explain the situation, your dissatisfaction with it and how you'd like it to be resolved. If it continues and the client isn't too important to you then just tell them you'll not support them any longer until they do something about this guy (that is presuming the software/systems you supply them are essential to their business).
 
Yes go to his management, if one of their employees is slandering/libelling your company, his company could also be liable so they will be very keen to nip it in the bud and apoligise I would think.
 
dowie said:
Don't immediately threaten legal action - just have a word with the senior management at the client and explain the situation, your dissatisfaction with it and how you'd like it to be resolved. If it continues and the client isn't too important to you then just tell them you'll not support them any longer until they do something about this guy (that is presuming the software/systems you supply them are essential to their business).
Click to expand...
That's the approach I'd be taking.
 
raise it with the client first, show them your proof, and talk to them about what you'd like out of it, explain you are concerned because a member of their staff is behaving unreasonably, obviously, should he continue then you would have to consider other options, which you would prefer not to do given the long and beneficial links between your companies, if he ceases his activities and prints a retraction to be sent to all previous correspondants, (i'm guessing he'll have used a works email address to send all his emails to people...) then you'd give thought to considering the matter closed.
 
I really am annoyed sometime by the lack of professional and decent people around in the IT industry. I was always under the idea that people grew up by the time they start their career.
 
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