Am I asking too much?

[Skynet5]

I used to play FSX quite a bit. Last week I thought I would set up my system, yoke and rudder and get all my add-ons installed.

I have a JustFlight VFR pack of the UK. So I'm flying over the UK rather than just some generic textures.

Problem is the disks no longer work because they have some copy protection system that W10 no longer support due to security concerns - root kit!

Basically JustFlight opted to put DRM on the disks and now they don't work.

They replied to my request to replace them, saying it was "Microsoft's fault" and giving me a digital download (which they do on their site) would be "too expensive".

I have replied saying that it is not Microsoft's fault but theirs for opting to use DRM. And giving me a free digital download is the least they could do.

I have had the software for 6 years and it cost £35 I think.

But to buy it again as a DL is £60, as the UK is broken into 4 areas, and each is £15 currently


Am I being unreasonable?

 

[Skynet5]

Thanks for all your thoughts.

I get where some of you are coming from. But the console analogy doesn't work for me.

The software is fine, it is the DRM that the company chose to use which is basically a root kit with MS have decided to no longer allow. So THEY used the root kit and screwed THEIR CUSTOMER over.

I have replied back to the company with my strong stance on this.

They blamed MS, but clearly it is NOT their fault. This annoys me even more that they are trying to pass the buck for some stupid decision THEY made.

I would have expected a discount offered if they were not willing to press a few keys and grant me access to the digital download version. I offered to send them the discs back on my dime and email them my receipt too.


I will see what comes of it.

As an aside, they gave me a patch which involved copying DLLs, signing certain files as admin and unfortunately (the deal breaker) required me to disable Secure Boot.

I also suggested that they shouldn't even be giving this advice/patch out, nor blaming MS.

 

[Skynet5]

What if I bought this 1yr before Windows 10 came out?

When is reasonable for them to do something which really will cost them nothing.