We've had a few packages turn up with Hermes recently. It took emailing the CEO to get any form of customer service from them. They've been reliable since.
Amazon Deliveries and DPD still offer fantastic delivery service when they've been used though
Ah joy, Hermes. Ordered something via a seller on Amazon and the box turned up obviously opened they didn't even bother to reseal it some of the gubbins had gone missing. Had to contact the seller they wanted photos etc presumably to make a claim and said they'll send the missing bits separately. I did warn them change their courier but what I know eh? Other than having stuff stolen by them in the past.