Soldato
**Rant on**
Citylink are a lot of bloody lying time wasting useless peons.
I already try to avoid their inept ability to actually deliver stuff on the actual days they say they will by not using any company which actually still uses them,but it seems Amazon actually is using them at times now for Prime. I was fooled by the fact they used DPD before - and they actually delivered something recently on a sunday and exactly at the time they said they will.
Lets see what Citylink did yesterday:
1.)Said the delivery would be in the afternoon duriing a certain time period(very late BTW)
2.)When said time period elapsed phoned them up
3.)Person said driver could not be contacted due to some fault but was running late and item would be delivered
4.)Then checked delivery number 40 minutes later. They had changed the details saying the order would be out today to saying it would be out tommorrow(!).
5.)By then CS had shut,so it was a delay tactic.
6.)Phoned Amazon and supposedly they had carded me 5 minutes AFTER I rang City link CS.
7.)I was in the front room at that point and none of the people in house heard anything. No card even.
Today gets better. So contacted Amazon last night and this morning to see what they could do about it and whether City Link could try and deliver in the afternoon so I could actually be there.
So in the morning they sent me an e-mail saying City Link had said the delivery would be here between 2.30PM and 4.30PM - some of you might predict what happened?
At 6.15PM still nothing and now they said on the consignment page they were "running late". Rang Amazon who said they will refund me if it did not arrive tonight.
So I decided to ring City Link again - and the CS person tried contacting the depot twice to no avail and he was quite surprised at what was happening especially when I said the depot was only 15 miles away. He was actually speechless TBH.
8.30PM and still nothing.
Rang Amazon an hour ago and asked them to return the item and give me a refund.
Only problem is now I have not enough time to order from elsewhere online so need to buy the item in the shop with a 40% increase in price!
If I knew Amazon was using City Link I could have just used another retailer(Park Cameras) who had the same item for not much more,and I would have had it by now.
Absolutely rubbish company and sadly it means I will not touch Amazon Prime again and I will probably avoid Amazon for any items which won't fit through the post box now,since they are using this incompetent lot,and there is no option NOT to use them.
**Rant Off**
Citylink are a lot of bloody lying time wasting useless peons.
I already try to avoid their inept ability to actually deliver stuff on the actual days they say they will by not using any company which actually still uses them,but it seems Amazon actually is using them at times now for Prime. I was fooled by the fact they used DPD before - and they actually delivered something recently on a sunday and exactly at the time they said they will.
Lets see what Citylink did yesterday:
1.)Said the delivery would be in the afternoon duriing a certain time period(very late BTW)
2.)When said time period elapsed phoned them up
3.)Person said driver could not be contacted due to some fault but was running late and item would be delivered
4.)Then checked delivery number 40 minutes later. They had changed the details saying the order would be out today to saying it would be out tommorrow(!).
5.)By then CS had shut,so it was a delay tactic.
6.)Phoned Amazon and supposedly they had carded me 5 minutes AFTER I rang City link CS.
7.)I was in the front room at that point and none of the people in house heard anything. No card even.
Today gets better. So contacted Amazon last night and this morning to see what they could do about it and whether City Link could try and deliver in the afternoon so I could actually be there.
So in the morning they sent me an e-mail saying City Link had said the delivery would be here between 2.30PM and 4.30PM - some of you might predict what happened?
At 6.15PM still nothing and now they said on the consignment page they were "running late". Rang Amazon who said they will refund me if it did not arrive tonight.
So I decided to ring City Link again - and the CS person tried contacting the depot twice to no avail and he was quite surprised at what was happening especially when I said the depot was only 15 miles away. He was actually speechless TBH.
8.30PM and still nothing.
Rang Amazon an hour ago and asked them to return the item and give me a refund.
Only problem is now I have not enough time to order from elsewhere online so need to buy the item in the shop with a 40% increase in price!
If I knew Amazon was using City Link I could have just used another retailer(Park Cameras) who had the same item for not much more,and I would have had it by now.
Absolutely rubbish company and sadly it means I will not touch Amazon Prime again and I will probably avoid Amazon for any items which won't fit through the post box now,since they are using this incompetent lot,and there is no option NOT to use them.
**Rant Off**
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