Annoyed at Orange - worth making a complaint?

[Shock]

I phoned Orange about two months ago (about ten months into my contract) to see if they could offer me anything better at renewal. He said they couldn't so I asked to leave and requested my PAC code. He agreed and said that was fine.

Since then I've had a strange call of Orange asking me when my contract runs out, what phone I have and what my postcode is. I told him and said I'd already phoned up a few weeks back to cancel, then he made some excuse about something he needed to do and said he'd get back to me right away, which never happened.

Now I've just phoned them again (last week of my contract) because I've had no PAC code or confirmation of cancellation and the joker said they’ve got no record of me wanting to leave, even though I've quite clearly told them twice.

Also, apparently, he said something along the lines of them not being able to register a cancellation until 30 days before the contract expires (I was never told that when I first phoned up to cancel).

So now I’m going to be paying for an extra month when I don’t think I should be.

Should they be allowed to do that? When I phoned up the first time, instead of agreeing to cancel the contract, he should have told me to phone back up in that thirty day period.

 

[Dolph]

I phoned Orange about two months ago (about ten months into my contract) to see if they could offer me anything better at renewal. He said they couldn't so I asked to leave and requested my PAC code. He agreed and said that was fine.

If you'd requested the PAC at month 10, you'd have been asked to pay out the remainder of your contract, if you didn't do this, then the PAC would not have been issued at this point.

Since then I've had a strange call of Orange asking me when my contract runs out, what phone I have and what my postcode is. I told him and said I'd already phoned up a few weeks back to cancel, then he made some excuse about something he needed to do and said he'd get back to me right away, which never happened.

This wasn't Orange. It would have been a third party dealer using the dodgy practice of claiming to be working on behalf of the network (or something similar). The networks don't supply information to such companies, and aren't responsible for their actions.

Now I've just phoned them again (last week of my contract) because I've had no PAC code or confirmation of cancellation and the joker said they’ve got no record of me wanting to leave, even though I've quite clearly told them twice.

You've told them once, and if you didn't pay your way out, you wouldn't have got the PAC.

Also, apparently, he said something along the lines of them not being able to register a cancellation until 30 days before the contract expires (I was never told that when I first phoned up to cancel).

Obviously cannot speak for the conversation in question, but you should have been, as you couldn't request to cancel when you first phoned without paying a lump sum charge.

So now I’m going to be paying for an extra month when I don’t think I should be.

Should they be allowed to do that? When I phoned up the first time, instead of agreeing to cancel the contract, he should have told me to phone back up in that thirty day period.

Of course, you always have the right to complain, and if you feel genuinely unhappy with what's happened, then that's the course to take.

Whether it will get you what you want is a different matter.

 

[Spamalot]

Whether it will get you what you want is a different matter.

Lets hope the letter dosnt get to you, or he will get a dog turd back .