Annoyed at Orange - worth making a complaint?

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Joined
28 Sep 2004
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1,279
I phoned Orange about two months ago (about ten months into my contract) to see if they could offer me anything better at renewal. He said they couldn't so I asked to leave and requested my PAC code. He agreed and said that was fine.

Since then I've had a strange call of Orange asking me when my contract runs out, what phone I have and what my postcode is. I told him and said I'd already phoned up a few weeks back to cancel, then he made some excuse about something he needed to do and said he'd get back to me right away, which never happened.

Now I've just phoned them again (last week of my contract) because I've had no PAC code or confirmation of cancellation and the joker said they’ve got no record of me wanting to leave, even though I've quite clearly told them twice. :rolleyes:

Also, apparently, he said something along the lines of them not being able to register a cancellation until 30 days before the contract expires (I was never told that when I first phoned up to cancel).

So now I’m going to be paying for an extra month when I don’t think I should be.

Should they be allowed to do that? When I phoned up the first time, instead of agreeing to cancel the contract, he should have told me to phone back up in that thirty day period.
 
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