Scam said:I've only got time for a brief look, but your qualifications dont actually say what they are? They just have grades.
This involved staying on the line with the customer till the issue had been resolved or until an engineer had been booked. When booking an engineer is was my responsibility to arrange for the correct part to be ordered and agreeing a suitable time with the customer, for an engineer to visit.
who has been an essential requirement in both my previous and current employment.