Another reason not to work on a helpdesk

Just cos she says diskette doesnt mean it is a floppy :p

She hardly sounds like a computer expert, i'm never working on a helpdesk. ever.

Edit: Heres some more gems

Customer: "I'm having trouble installing Microsoft Word."
Tech Support: "Tell me what you've done."
Customer: "I typed 'A:SETUP'."
Tech Support: "Ma'am, remove the disk and tell me what it says."
Customer: "It says '[PC manufacturer] Restore and Recovery disk'."
Tech Support: "Insert the MS Word setup disk."
Customer: "What?"
Tech Support: "Did you buy MS word?"
Customer: "No..."




Tech Support: "Ok, in the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"



Customer: "I'm having a problem installing your software. I've got a fairly old computer, and when I type 'INSTALL', all it says is 'Bad command or file name'."
Tech Support: "Ok, check the directory of the A: drive-go to A:/ and type 'dir'."
Customer: reads off a list of file names, including 'INSTALL.EXE'.
Tech Support: "All right, the correct file is there. Type 'INSTALL' again."
Customer: "Ok." (pause) "Still says 'Bad command or file name'."
Tech Support: "Hmmm. The file's there in the correct place - it can't help but do something. Are you sure you're typing I-N-S-T-A-L-L and hitting the Enter key?"
Customer: "Yes, let me try it again." (pause) "Nope, still 'Bad command or file name'."
Tech Support: (now really confused) "Are you sure you're typing I-N-S-T-A-L-L and hitting the key that says 'Enter'?"
Customer: "Well, yeah. Although my 'N' key is stuck, so I'm using the 'M' key...does that matter?


Tech Support: "All right...now double-click on the File Manager icon."

Customer: "That's why I hate this Windows -- because of the icons -- I'm a Protestant, and I don't believe in icons."

Tech Support: "Well, that's just an industry term sir. I don't believe it was meant to --"

Customer: "I don't care about any 'Industry Terms'. I don't believe in icons."

Tech Support: "Well...why don't you click on the 'little picture' of a file cabinet...is 'little picture' ok?"

Customer: [click]
 
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tbh, that wasn't a call to a helpdesk, that was to a freind of a freind sorta thing I'll bet!
 
ben_j_davis said:
Ahh could be the friends and family helpdesk. I.e. Ring Ben he'll know. :(
Click to expand...


he he, I'm always getting that, "oh Andrew, you don't know me, but I'm a freind of so and so, I was wondering if you could help me............"
 
Raikiri said:
Just cos she says diskette doesnt mean it is a floppy :p

She hardly sounds like a computer expert, i'm never working on a helpdesk. ever.

Edit: Heres some more gems

Customer: "I'm having trouble installing Microsoft Word."
Tech Support: "Tell me what you've done."
Customer: "I typed 'A:SETUP'."
Tech Support: "Ma'am, remove the disk and tell me what it says."
Customer: "It says '[PC manufacturer] Restore and Recovery disk'."
Tech Support: "Insert the MS Word setup disk."
Customer: "What?"
Tech Support: "Did you buy MS word?"
Customer: "No..."




Tech Support: "Ok, in the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"



Customer: "I'm having a problem installing your software. I've got a fairly old computer, and when I type 'INSTALL', all it says is 'Bad command or file name'."
Tech Support: "Ok, check the directory of the A: drive-go to A:/ and type 'dir'."
Customer: reads off a list of file names, including 'INSTALL.EXE'.
Tech Support: "All right, the correct file is there. Type 'INSTALL' again."
Customer: "Ok." (pause) "Still says 'Bad command or file name'."
Tech Support: "Hmmm. The file's there in the correct place - it can't help but do something. Are you sure you're typing I-N-S-T-A-L-L and hitting the Enter key?"
Customer: "Yes, let me try it again." (pause) "Nope, still 'Bad command or file name'."
Tech Support: (now really confused) "Are you sure you're typing I-N-S-T-A-L-L and hitting the key that says 'Enter'?"
Customer: "Well, yeah. Although my 'N' key is stuck, so I'm using the 'M' key...does that matter?


Tech Support: "All right...now double-click on the File Manager icon."

Customer: "That's why I hate this Windows -- because of the icons -- I'm a Protestant, and I don't believe in icons."

Tech Support: "Well, that's just an industry term sir. I don't believe it was meant to --"

Customer: "I don't care about any 'Industry Terms'. I don't believe in icons."

Tech Support: "Well...why don't you click on the 'little picture' of a file cabinet...is 'little picture' ok?"

Customer: [click]
Click to expand...


HAHAHAHA
 
VeNT said:
he he, I'm always getting that, "oh Andrew, you don't know me, but I'm a freind of so and so, I was wondering if you could help me............"
Click to expand...

I point blank refuse to do technical support for anyone except close friends, and my friends know that. If you don't put your foot down over it these things start to take over your social life. It started down that route for me once but I started to put a halt to it when I realised what was going on. Some friends of mine haven't and now spend at least half their spare time fixing other peoples computers for them.
 
I also refuse to help people anymore. I even donated (very generously I must say) an old PC to my nieces and nephews, set up all of them with a limited account an issued strict instructions not to fiddle. That was two weeks ago, the machine won't even boot in safe mode now. I tried for an hour to sort it out but then told them it was their own fault and took the machine off them :D
 
the issue is, I run my own IT support business so i get loads of work though referals from people, the issue is when people who are friends of friends of friends don't think they need to pay you for 10 hours work seting up their new home office with WIFI and server in an old cornish cottage with 3ft thick walls that wifi is TOTALY unsuited for (and you told them as much before they went and got the kit any), the look they have when you hand them an invoice for your time is quite worth it.
 
Oh my, she sounds exactly like my mother-in-law.

A couple of weeks ago she was having a major flap because her new printer wasn't working. Apparently she "tried everything" but it wouldn't print. In the end we went over to sort it out. I walked in, looked at the printer's LCD display and read "PAPER OUT" :rolleyes:

I kid you not.
 
Garp said:
I point blank refuse to do technical support for anyone except close friends, and my friends know that. If you don't put your foot down over it these things start to take over your social life. It started down that route for me once but I started to put a halt to it when I realised what was going on. Some friends of mine haven't and now spend at least half their spare time fixing other peoples computers for them.
Click to expand...

Yeah tell me about about it, i try to help out my close freinds but try not to get involved with others peoples computer problems, its not worth it.

Its not that I dont like helping people out but they dont understand how painstaking it can be, or how much money they are saving, and if you do help them out, guess who they'll be coming to next time?
 
Stellios said:
Iive tried unplugging the modem, that really did make me LOL.
Click to expand...
You laugh but I fixed an internet problem for a friend yesterday. The solution: turn the modem off and on again.


he he, I'm always getting that, "oh Andrew, you don't know me, but I'm a freind of so and so, I was wondering if you could help me............"
Click to expand...
I think i've heard that exact phrase word for word on several occasions :p
 
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