Answering phones (for businesses)

Associate
Joined
11 Mar 2009
Posts
257
Location
scotland
Hi,

What is the generally accepted "correct" way to answer a phone, if its for a business?

I always find it annoying after calling a company, they then say their company name. Of course it is that company when I called them. I can't recall ever calling a wrong number (maybe I just don't call that many numbers not in my phone book or something), so i can't really see the point in those "Hello acme corp, jane speaking" answers...

j/w your thoughts on this matter
 
Soldato
Joined
2 Apr 2007
Posts
6,402
It's probably to confirm that the person has reached the correct place, and not, in fact, dialled an incorrect number (due to a mistake on their part, or from where the number was retrieved).
 
Associate
Joined
3 Feb 2003
Posts
1,771
Location
Sydney, Australia
I can guarantee that if you phoned a company and they answered by just saying hello the first question you would ask is "Hi, is that <company>?"
 
Associate
Joined
10 Mar 2005
Posts
2,051
I say "Hello, you're through to Spencer how can I help?" and I get people saying "Is this Elliott Loohire?", I'm just like -_- "Yea".
 
Soldato
Joined
28 Feb 2006
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6,018
Location
Beds
i sometimes get people calling my direct number asking for a theatre, thanks 118 118 :rolleyes:


.....and i dont work for a theatre :p
 
Man of Honour
Joined
27 Sep 2004
Posts
25,822
Location
Glasgow
"Hello <company name> my name is <name>" and either leave it there or add "how can I help you" sort of thing, depends if it seems appropriate but unless I think it is an internal call I will use the company name because it is generally deemed more professional to give an introduction and confirm that the client is through to the correct place. You may never have dialled incorrectly but I can assure you I've spoken to scores of people who have dialled incorrectly - some of them even seem to ignore the messages you get when you are on hold which refer to the company.
 
Soldato
Joined
29 Dec 2004
Posts
5,653
Location
Chatham, Kent
I had to get some new turfs the other day and they answered saying "Hello" I waited 5 seconds and they said it again, so i confirmed "Are you the turf place".

Would have been easier if they said who they were.

Andy
 
Soldato
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Sunny Middlesbrough
28we646.jpg


Gooooood aftanooon madam. ;)
 
Soldato
Joined
18 Feb 2006
Posts
8,881
If it is an external number:

Hello, <business name> IT Department <name> speaking, how may I help.

Internal name that I recognise:

Hello <their name>

Internal that I do not recognise:

Hello, IT department <name> speaking, how may I help?

It is usually followed by them hanging up though. :(
 
Soldato
Joined
19 Nov 2004
Posts
12,205
Location
Wokingham
I just say "hello <my name>" as I have a direct dial number which only colleagues and other business associates have, so 99% of the time people know its my they are calling. I work with some people though who just say "hello" or just state their first name or their surname.
Plus I have a Cisco IP phone with caller ID so usually know who it is anyway.
 

J.B

J.B

Soldato
Joined
16 Aug 2006
Posts
5,922
When I worked at Ramada Jarvis we had a right mouthful

"Good <morning/afternoon/evening> Ramda Jarvis central reservations, my names <name>. How may I help you?"

People used to get tounge tied all the time
 
Soldato
Joined
7 Nov 2005
Posts
4,951
Location
Widnes
I was told to say:

Tax department, Sean speaking.

Note: I don't work for HMRC. Please do not come after me with pitchforks. I work for one of the companies who get you out of paying tax.
 
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