Soldato
- Joined
- 18 Oct 2002
- Posts
- 3,418
- Location
- North
Ive been using Orange Broadband since days of freeserve and 512k ADSL since it came out! Never got round to upgrade - but I was not on a contract.
In Jan, Orange Broadband sent me a leter convincing me to upgrade my account as they said my line was capable of a minimum of 5.5meg - I spoke to Orange on the Phone and yet again they told me my line is capable of at least 5.5meg as they have done tests on it.
I agreed to let them upgrade my package and for them to put me on a one year contract (I was not on any form of contact before). Ive been looking for a good unlimerted package for a few months as I now need a faster speed anyway.
However, no speed change came and I was stuck at 0.5 meg. Phoned up Orange and they told me they had done tests on my line and said my line was only capable of 0.5meg - so spoke to a manager and they said that no record of any speed change has been logged and they would at once upgrade my package and said sorry for lieing to me about saying I could only get 0.5meg.
A week later Still stuck on 0.5 meg. Phoned Orange again and they said the same thing as before and same result when I spoke to a manager. They promised me that Id get speed increase on my net in about 5 days as my line was deffo capable of at least 5.5 meg.
Two month after upgrading STILL STUCK AT 0.5meg.... this time Orange tell me Im on "LLU" network which only suports upto 0.5meg and they cant upgrade me and someone should have told me this before upgrading packages. They could only put me on 8meg if I was on "ipstream". Then they told me i was on "ipstream" a few months back but they "upgraded" me to LLU - and cant change me back. They said they would waver my contract.
A manager phoned me up last night so I explained problem to him, I relised he had put the phone on his desk and walked off - I could hear people talking in background but he had just gone grrrrr
I phoned up today to cancel orange as I want to move somewhere else - they now tell me Im on a contract and will have to buy out the rest of my contract if I want to leave!!!!
They did not want to listen about how they conned me into contract!! Im now paying for a premimum package stuck for a year - and not getting what I was promised - its like if I got a £35p/m mobile contract - told Id get 500mins and texts then only getting 50/50 and them telling me tough and only way to get out is buy my remainding contract out!
All my Naighbourghs can get 6meg plus and I live in centre of Manchester close to my exchange.
All suport team cant even speak english! Aviod Orange everyone!
I dont know if this is any use to anyone but this is what my router reports
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 30.3
Attenuation (dB) : 26.0
Attainable download rate (kbps) : 10028
They finally agreed to waver my contract and send me a MAC code as they agreed I was not getting service I was paying for. The MAC code never came so I phoned Orange up and got 2 bulish people on phone insisting no MAC code will come unless I pay off my contract and they wont budge on this.
I asked them to cancil my account with them and the same - they wanted me to pay up!
Ive been Conned big style!
In Jan, Orange Broadband sent me a leter convincing me to upgrade my account as they said my line was capable of a minimum of 5.5meg - I spoke to Orange on the Phone and yet again they told me my line is capable of at least 5.5meg as they have done tests on it.
I agreed to let them upgrade my package and for them to put me on a one year contract (I was not on any form of contact before). Ive been looking for a good unlimerted package for a few months as I now need a faster speed anyway.
However, no speed change came and I was stuck at 0.5 meg. Phoned up Orange and they told me they had done tests on my line and said my line was only capable of 0.5meg - so spoke to a manager and they said that no record of any speed change has been logged and they would at once upgrade my package and said sorry for lieing to me about saying I could only get 0.5meg.
A week later Still stuck on 0.5 meg. Phoned Orange again and they said the same thing as before and same result when I spoke to a manager. They promised me that Id get speed increase on my net in about 5 days as my line was deffo capable of at least 5.5 meg.
Two month after upgrading STILL STUCK AT 0.5meg.... this time Orange tell me Im on "LLU" network which only suports upto 0.5meg and they cant upgrade me and someone should have told me this before upgrading packages. They could only put me on 8meg if I was on "ipstream". Then they told me i was on "ipstream" a few months back but they "upgraded" me to LLU - and cant change me back. They said they would waver my contract.
A manager phoned me up last night so I explained problem to him, I relised he had put the phone on his desk and walked off - I could hear people talking in background but he had just gone grrrrr
I phoned up today to cancel orange as I want to move somewhere else - they now tell me Im on a contract and will have to buy out the rest of my contract if I want to leave!!!!
They did not want to listen about how they conned me into contract!! Im now paying for a premimum package stuck for a year - and not getting what I was promised - its like if I got a £35p/m mobile contract - told Id get 500mins and texts then only getting 50/50 and them telling me tough and only way to get out is buy my remainding contract out!
All my Naighbourghs can get 6meg plus and I live in centre of Manchester close to my exchange.
All suport team cant even speak english! Aviod Orange everyone!
I dont know if this is any use to anyone but this is what my router reports
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 30.3
Attenuation (dB) : 26.0
Attainable download rate (kbps) : 10028
They finally agreed to waver my contract and send me a MAC code as they agreed I was not getting service I was paying for. The MAC code never came so I phoned Orange up and got 2 bulish people on phone insisting no MAC code will come unless I pay off my contract and they wont budge on this.
I asked them to cancil my account with them and the same - they wanted me to pay up!
Ive been Conned big style!
If that lot can apply to this situation, of course. Maybe you could use that to claim back 2 months contract fees and the "buying out of the contract" fees.