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Anyone know the number to talk to a PERSON on BT?

Discussion in 'General Discussion' started by Van Hellseek, Mar 15, 2010.

  1. Van Hellseek


    Joined: Jun 2, 2004

    Posts: 18,403

    It used to be 150, but none of the options seem to lead to an actual person.

    I want to change my billing address, but the billing options are

    1 - Pay bill
    2 - Tell us you've paid a bill
    3 - set up direct debit
    4 - Ask for more time to pay bill
    5 - return to main menu


    Whatever happeded to 6 - Talk to an actual person?

    *bangs head on desk*
  2. Duke

    Man of Honour

    Joined: Jun 29, 2003

    Posts: 32,348

    Location: UK

  3. Coxyis


    Joined: Oct 4, 2008

    Posts: 471

    Location: Doncaster

    Just press 1 or 3 and it should forward you to somebody I imagine. They'll want to take some details to process a payment and you can ask them to point you in the right direction.
  4. Immsy

    Wise Guy

    Joined: Oct 18, 2002

    Posts: 2,367

    Why not change it online?
  5. Van Hellseek


    Joined: Jun 2, 2004

    Posts: 18,403

  6. mr tommo


    Joined: Dec 13, 2004

    Posts: 5,297

    Location: Stoke-on-Trent

    I once read a trick for these automated systems was to press '00000' quickly once the options start and it puts you through to a person. It seems 50/50 as to whether it works but it has definately worked for me before a couple of times.
  7. m4cc45


    Joined: Mar 10, 2003

    Posts: 6,282

    Most of the time pressing nothing makes them think you're using an old analogue phone and puts you through to someone.

  8. Mahnsikir

    Wise Guy

    Joined: Apr 25, 2009

    Posts: 1,355

    Location: Edinburgh

    That or just keep on hitting * or # and after a few times of hearing that is an invalid option it'll change to you are being conencted, doesnt work on all companies though. The other usual quickest option is the 'im leaving you' one as theyll want to speak with you to try and keep you on, though I canceled my BT a few months ago and remember it taking ages to get through.
  9. Strife212


    Joined: Dec 15, 2007

    Posts: 16,433

    Just sit there and press nothing and it should eventually put you through
  10. rodo

    Wise Guy

    Joined: Mar 22, 2008

    Posts: 1,607

    Myself and my flatmate found if you shout "for ****s sake" then some of these menus will redirect you to a person half the time :)
  11. peter212693

    Wise Guy

    Joined: Jan 28, 2005

    Posts: 1,647

    Location: Southport

    Try pressing "0" loads of times. That works sometimes :)
  12. a1ex2001


    Joined: Mar 14, 2005

    Posts: 9,930

    Location: Here and There...

    I had exactly this problem with BT broadband when trying to get my MAC code, the only way to get through to anyone I found was to ring the customer complaints number!
  13. ElectroBlaster


    Joined: Oct 19, 2002

    Posts: 5,150

    Location: The land of Cows n Grass!

    BT are just terrible end of! Back along I really lost it with them and ended up asking for a person in this country and was pretty dam peeved off. I got put thru to somebody and then things got moving.

    Im really close to shifting broadband and line rental to Sky at this rate as todays bill was just stupid and only £2.38 of that was actual phone calls!
  14. marc2003


    Joined: Feb 6, 2004

    Posts: 19,321

    Location: England

    are you sure you listened to the options correctly? i rang 150 just a couple of weeks back because BT fudged my last bill. obviously i don't remember the options off hand but i got through to a person relatively quickly.

    edit: i did ring from the actual line in question and had to enter my account number as part of the automated process (if that makes any difference)

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