Dude, I’ve just got on the website right and it smacks me right in the face. ACCIDENTAL DAMAGE INSURANCE did you or did you not take out at the time of purchase? You purchased EXTENDED WARRANTY. Big difference don’t you think? Pretty self explanatory! You won’t get that device replaced at Apple nor John Lewis. The device is DAMAGED by a SCREEN CRACK. While I sympathise with you, you are either going to have to get a new one or pay for the repair. If you pay for the repair the device will be swapped out for a new one and you get warranty on that for any problems (except accidental damage)!