Associate
Hi all,
I haven't been on the forums for a while, but thought I'd drop in to tell you about my i-pod touch.
I hooked it up to my computer the other day, when it had synced and charged, I took it off and the touch screen was completely fronzen. No way could I get in to the user interface.
Being a normal person, I looked up the possible causes online and took the wise and useful steps that Apple gives for such a problem:
1. Hold the only two buttons (not including the vol controls) down until the device resets. I did this several times with no joy.
2. Backed up the i-pod (as the computer interface to i-tunes was unaffected)
3. Restored the i-pod using the back-up, no joy with the touch screen
4. Restored the i-pod to factory settings, no joy with the touch screen
So I thought, this i-pod is knackered, I'll send it back to them. After all, it is under warranty. I went through the online service request on the Apple website, received the packing return service with UPS and duly packed it up and waved it off. Beforehand, I checked it was still knackered by trying to use the touch screen (no joy).
Their service is very good, I received an e-mail the next day, the i-pod has arrived at the service centre in Harborough (not sure where that is but, hey, I could look it up on google maps if I was that interested).
The following day (today) I received the following e-mail:
QUOTE
Dear Anthony,
Thank you for choosing AppleCare Service.
Our technicians have performed full diagnostic checks on your IPOD TOUCH (2ND GENERATION) and have been unable to reproduce the symptom(s) you reported when you requested the repair. As a result of our tests, we can confirm that your product meets Apple specifications for performance, usability, and functionality.
As a part of our assessment and test procedures, your product has had the latest software and firmware updates installed. It is now being returned to you, and you should expect to receive it within two business days along with a letter that provides details about our assessment as well as useful troubleshooting tips.
UNQUOTE
Now, I hear you say, that's good news. Well, it is good in the respect that I should have my fully functioning i-pod touch back within the next week. My worry is that I know for certain the i-pod was defective and the touch screen was basically inert.
I therefore think there are two options for what has happened (and I assume that the i-pod will work once it is returned)
1. The i-pod miraculously recovered during the transit to the service centre.
2. The technicians at the service centre didn't bother to check whether there was a problem and hooked it up to their machine, reinstalled the software and firmware and found it worked OK when they had finished wiping and resintalling.
So if you managed to read this far and, yes, I know it's a bit boring, I do have a point to all this;
I think that Apple do not wish to admit to anyone that their products may fail inexplicably. They do the right thing by having a great service in place to ensure the product is looked at and then returned, but they do not appreciate that their e-mail is suspect and patronising. I could be wrong and have fingers that are not the "correct type of fingers to use a touch screen", but I don't think so.
Should I get me i-pod back and just shut up?....Yes, probably, but sometimes I just feel that companies like this don't respect your judgement and views. They try to cover up the products failings with good service but poor excuses.
Any road up....I would be interested to have your comments and know whether this has happened to anyone else (I didn't check the posts as I needed this /rant).
Cheers Folks.
Disgusted of Tunbridge Wells.
I haven't been on the forums for a while, but thought I'd drop in to tell you about my i-pod touch.
I hooked it up to my computer the other day, when it had synced and charged, I took it off and the touch screen was completely fronzen. No way could I get in to the user interface.
Being a normal person, I looked up the possible causes online and took the wise and useful steps that Apple gives for such a problem:
1. Hold the only two buttons (not including the vol controls) down until the device resets. I did this several times with no joy.
2. Backed up the i-pod (as the computer interface to i-tunes was unaffected)
3. Restored the i-pod using the back-up, no joy with the touch screen
4. Restored the i-pod to factory settings, no joy with the touch screen
So I thought, this i-pod is knackered, I'll send it back to them. After all, it is under warranty. I went through the online service request on the Apple website, received the packing return service with UPS and duly packed it up and waved it off. Beforehand, I checked it was still knackered by trying to use the touch screen (no joy).
Their service is very good, I received an e-mail the next day, the i-pod has arrived at the service centre in Harborough (not sure where that is but, hey, I could look it up on google maps if I was that interested).
The following day (today) I received the following e-mail:
QUOTE
Dear Anthony,
Thank you for choosing AppleCare Service.
Our technicians have performed full diagnostic checks on your IPOD TOUCH (2ND GENERATION) and have been unable to reproduce the symptom(s) you reported when you requested the repair. As a result of our tests, we can confirm that your product meets Apple specifications for performance, usability, and functionality.
As a part of our assessment and test procedures, your product has had the latest software and firmware updates installed. It is now being returned to you, and you should expect to receive it within two business days along with a letter that provides details about our assessment as well as useful troubleshooting tips.
UNQUOTE
Now, I hear you say, that's good news. Well, it is good in the respect that I should have my fully functioning i-pod touch back within the next week. My worry is that I know for certain the i-pod was defective and the touch screen was basically inert.
I therefore think there are two options for what has happened (and I assume that the i-pod will work once it is returned)
1. The i-pod miraculously recovered during the transit to the service centre.
2. The technicians at the service centre didn't bother to check whether there was a problem and hooked it up to their machine, reinstalled the software and firmware and found it worked OK when they had finished wiping and resintalling.
So if you managed to read this far and, yes, I know it's a bit boring, I do have a point to all this;
I think that Apple do not wish to admit to anyone that their products may fail inexplicably. They do the right thing by having a great service in place to ensure the product is looked at and then returned, but they do not appreciate that their e-mail is suspect and patronising. I could be wrong and have fingers that are not the "correct type of fingers to use a touch screen", but I don't think so.
Should I get me i-pod back and just shut up?....Yes, probably, but sometimes I just feel that companies like this don't respect your judgement and views. They try to cover up the products failings with good service but poor excuses.
Any road up....I would be interested to have your comments and know whether this has happened to anyone else (I didn't check the posts as I needed this /rant).
Cheers Folks.
Disgusted of Tunbridge Wells.
) given the number of sites these days which surrupticiously redirect you to full flash sites 