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Last year my motherboard died from a failed capacitor. This does seem to be an issue caused by the motherboard, however in 2014 my PSU, an AX 850 failed and in my experience the damage to the motherboard is consistent to poor power. And considering this, it is logical to come to the conclusion that it was the faulty PSU that shortened the lifespan on my components leading to the delayed failure. The faulty PSU was replaced, although they did require that I send them the old unit.
So when my motherboard died I contacted Corsair and they stated that there was no damage claim with the original RMA and that any new damage claim would require that the faulty unit be sent to them. They went on the say that it is not the PSU that caused the damage and that the PSU is a very high end product. Firstly if is it such a high end reliable product then why did the first unit fail? The problem is that they already have the faulty PSU, so I can't send it to them again and the original PSU most likely shortened the lifespan on the components meaning that the damaged caused was delayed.
I then contacted Asus to find out what would happen in the event that the motherboard was still under warrantee. They asked for proof of purchase and once they had it they just told me to go buy a new one, but I couldn't since they have been discontinued and the only ones available are second hand and at greatly inflated prices. I wasn't asking for a replacement, all I was asking for is for someone to look at the case for 2 minutes and conclude that is it damage consistent with a poor power supply so I could take that to Corsair, but as soon as I sent them the invoice they completely ignored me.
So Corsair really isn't being helpful, there so called high end products don't seem to be that good and Asus support isn't that great.
So when my motherboard died I contacted Corsair and they stated that there was no damage claim with the original RMA and that any new damage claim would require that the faulty unit be sent to them. They went on the say that it is not the PSU that caused the damage and that the PSU is a very high end product. Firstly if is it such a high end reliable product then why did the first unit fail? The problem is that they already have the faulty PSU, so I can't send it to them again and the original PSU most likely shortened the lifespan on the components meaning that the damaged caused was delayed.
I then contacted Asus to find out what would happen in the event that the motherboard was still under warrantee. They asked for proof of purchase and once they had it they just told me to go buy a new one, but I couldn't since they have been discontinued and the only ones available are second hand and at greatly inflated prices. I wasn't asking for a replacement, all I was asking for is for someone to look at the case for 2 minutes and conclude that is it damage consistent with a poor power supply so I could take that to Corsair, but as soon as I sent them the invoice they completely ignored me.
So Corsair really isn't being helpful, there so called high end products don't seem to be that good and Asus support isn't that great.