Asus HD 6850 No Display

[gdrules]

So I just upgraded my graphics card from a XFX HD 5830 XXX Edition to an Asus HD 6850 (Bought from OcUK yesterday) and now after installation I'm just getting a black screen on my monitor.

I've tried reseating my components and the graphics card, no luck.

Uninstalled Catalyst Drivers, no luck.

BIOS is the most up-to-date version.

Any ideas?

 

[varkanoid]

Cable ? Tried in both ports ?

 

[gdrules]

Yeah tried both ports.

If you mean DVI cable, yeah tried a few no difference, also tried on a different monitor using vga/dvi connector.

 

[SMed]

I went through this a couple of weeks ago. Sound like another RMA job.

My experience: http://forums.overclockers.co.uk/showthread.php?t=18376697

 

[gdrules]

Thanks for posting that SMed, I've tried the things you tried so think I'll RMA it. How do I request an RMA? This is my first time buying something from OcUK or RMA'ing something for that matter.

 

[SMed]

Go to the main OcUK site and log into your account. Go to contact us page, then webnote page and make a RMA enquiry. https://www.overclockers.co.uk/webnote.php

They then contact you giving you full instructions on what to do. They told me to send it in, they check it, if it's broken they send you a new one. Took a couple of days for me. I think I sent it Thursday, they received it Friday, processed it and sent out a new one on Saturday and I received it Monday morning.



***EDIT: corrected timeline of RMA***

 

[SMed]

Just reminded me, I don't know what happened with the postage costs I had to pay to send it back. Someone mentioned that if the item was not working, they would refund the cost to return it to them. I can't remember now if I followed that up and if they refunded those costs.

 

[gdrules]

Thanks, just sent an RMA request. Shame this card has to be faulty was looking forward to enjoying my new HD 6850 . Do let me know what happens with the shipping costs as I'll need to know for my RMA ^^

 

[SMed]

I just sent an enquiry about it. Was about £9 that I'd like back.

 

[gdrules]

Just out of curiosity, what company did you use to send the card back?

 

[SMed]

Royal Mail. I think it was special delivery. The cheapest option's insurance didn't cover the cost if I remember correctly.

 

[gdrules]

Ah OK, i'll make a note of making sure it's insured when I send mine, cheers.