1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

ASUS ROG PG27UQ - fan noise

Discussion in 'Monitors' started by Curtis vincent, May 26, 2020.

  1. Curtis vincent

    Associate

    Joined: Mar 1, 2019

    Posts: 47

    So, I spoke to asus about the noise coming from the display because of the poorly designed fan. Its a tiny thing that has a real high pitch whine to it, but also the screen would just get incredibly hot and the fan would go mad. Got a speedy replacement under RMA. But I was not happy because the replacement had at least 2 dead pixels (mine never had any) and the fan noise was lesser, but still very obvious. Long story short, ASUS quality control seems a bit naff. Currently waiting to hear back about what they can do as they have promised to sort it.
     
  2. MrRockliffe

    Mobster

    Joined: Apr 14, 2014

    Posts: 3,244

    Location: Sunny Sussex

    They also replace with refurb/returns :) Was previously told this by an employee
     
  3. Curtis vincent

    Associate

    Joined: Mar 1, 2019

    Posts: 47

    Yes thats right, it was a refurbished model I was given, although I can hardly see how this was an adequate refurb, as its in worse condition than the one I was replacing
     
  4. varkanoid

    Sgarrista

    Joined: Dec 31, 2007

    Posts: 9,849

    Location: The TARDIS, Wakefield, UK

    All you can do is keep complaining until you get one you like. QA on monitors across the board is dreadful. Until they sort it out (which will probably never) I`m going to stick to sub £300 monitors. Not going high end every again.
     
  5. Curtis vincent

    Associate

    Joined: Mar 1, 2019

    Posts: 47

    yeah, dont disagree with you. Just expect a lot more when you spend upwards of 2k on a display. Its fantastic when it works as intended, but poor QA and a ridiculous cooling design really let it down
     
  6. Spikey

    Soldato

    Joined: Feb 28, 2004

    Posts: 5,201

    Location: North East, UK

    I had two Asus monitors recently one with a stuck red pixel, second one came had 4 stuck pixels and a scratch in the centre of the screen. Both were brand new. Going to try another two then I'll give up and move onto another brand. Shame as the monitor itself is excellent.
     
  7. Curtis vincent

    Associate

    Joined: Mar 1, 2019

    Posts: 47

    Its truly daft. Got to wonder how these things pass their supposedly rigorous QA tests. The only Issue I had originally was fan noise, getting an RMA has just given me more issues than I had originally. Its ridiculous.
     
  8. youdsy

    Mobster

    Joined: Feb 14, 2011

    Posts: 2,636

    I have a Asus pg349q. I’ve sent two back to the supplier. First one had bad back light bleed in the corners. Suppliers said it was minimal but will replace it giving me the benefit of the doubt.

    Second one was a bit better but had awful IPS glow and viewing angles. Sent that one back but they said fault was within manufacturers tolerance. This was sent back in April. Still haven’t had it sorted.

    can they allow a defect to be present like that and disregard it as within tolerance ?

    I paid just under 1100 quid !
     
  9. Curtis vincent

    Associate

    Joined: Mar 1, 2019

    Posts: 47


    Its such a joke, ive got a second replacement coming now too. when you pay this much money you expect a lot more, if their refurbished displays arent up to scratch, they should at least offer a new replacement. If not just want the money back because its unacceptable
     
  10. varkanoid

    Sgarrista

    Joined: Dec 31, 2007

    Posts: 9,849

    Location: The TARDIS, Wakefield, UK

    Yes as they can just write it into the return policy and its legal same as with dead/stuck pixels. "Its down to the manufacturing process blah blah blah"

    Problem is no one has the inclination or the money to take them on.