Asus warranty repair - all data wiped.

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Just got my laptop back from Asus to replace a dying fan.

They've wiped both the primary and secondary HDDs and left a test account on the system?

Is this normal practice? What an utter ball ache to restore my entire system for a fan change.

 

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That's a surprise with Asus, they have such a good reputation at the moment, both with the high quality of their merchandise and after sales service.




I may be being sarcastic here.

I knew when they farmed it out to a third party it was going to suck.

The whole thing seems sloppy:

- they could just boot from an external drive for testing
- they couldn't be bothered to just refresh windows back to new, instead just left the test account on
- wiping the secondary SSD seems ridiculous
- cosmetic damage from where they've pried the base off

I bet they've just slapped normal TIM on it too.

This just seems normal for Asus though.

 

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theres probably small print somewhere
warning you data may be lost
but yeah they could just use a live usb
to test the repair of a fan
and as armageus said too
sometimes the fault could be hard drive or windows
so data would be lost then
or they may replace the whole thing with a newer model
if you get lucky

good news is sounds like
you may actually have backups?
even if restoring them will take a while

I've got a full backup but it's just a pain in the arse to have to do that for a fan replacement.

 

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Replacement fan is rubbing on the base of the chassis. Good times. Going to see if they'll just replace it.

 

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Asus strikes again.

I don't think I've ever had a positive experience when brands farm out to a third party repairer.

 

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Repair attempt number 2 has begun, Asus refused to replace, but have offered a warranty extension as a goodwill gesture. Lets see how this goes!

 

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Haha it's worthless anyway, might as well call it a lifetime warranty if they don't honour it.

Facts.

 

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I dare bet somewhere in the terms and agreement that they not responsible for data loss.

It does I just wasn't expecting it for a fan replacement. Live and learn.

I'm hoping they can fix the fan properly this time at the very least.

 

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Do you not back up your data at all?

Yeah I've got bare metal backups to my Synology, just a ballache to restore the whole laptop.

 

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Would take me 10 mins to restore mine if it ever went in for a repair.

All data where possible is always kept off the system.

Cool.

 

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Don’t manufactures usually tell you back up all of your data before sending a device?

They did, and I did. I was just surprised at the data being wiped for a new fan (as explained above).

 

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Back from 2nd repair:

Replaced the screen for the cosmetic damage, small win!
Minor damage to the bottom half of the laptop shell, both edges scratched exposing metal
Noisey fan rubbing against the case still the same
Bottom panel is lose

Plan B - going to ask the reseller to replace. Can't be arsed with this, lesson learned.

 

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Did you manage to recover the data?
I have a wiped hard disk and look for some recovery software

I had a synology backup so recovered it from that.