auction site problems - buyer wnats refund

adamknox · 6 May 2010 at 13:12

i recently sold a fauly ipod on a famous auction site (i made VERY!! clear it was faulty) the guy has just messaged me and wants a refund. He says that i didnt send a charger or headphoens with the item... I didnt say ANY where in the item decription that you would get a charger or headphones etc. Would i have to give him a refund? Here is the item description.

THIS IS A FAULTY IPOD!!!!!

Welcome to my auction page for a video 32Gb Ipod 5th generation with a faulty headphone jack/socket (but still working)

About the Ipod:

The ipod is around 2 years old (with a new battery installed 2 months ago by the ipod shop in Bristol)

The ipod works fully apart from the headphone jack

The front of the ipod has no major scratchs and only a few scuffs from beign ina pocket. This dosnt effect the ipod in anyway even while watching movies or playing games.

the back of the ipod has the usual scuffs of any ipod over a month old (see pic two) I really wish Apple would put an anti scratch backing on ipods!

Ipod fault:
in last week its headphone socket has become faulty. When using headphones the right ear bud wont work while the left ear bud works 100% fine. I have taken into the ipod shop and they have told me it could be around £50-60 to get it repaired. I decided instead to upgrade it to an ipod touch and sell this one on. This is the only fault i have found.

Good reasons to buy this ipod:

I have been told by friends that this is a very common problem with ipods and can be fixed a lot cheaper by buying a replacement headphone jack on e bay and fitting it your self.

I have tried the ipod on my friends ipod speakers (the type that connected through the data socket at the bottom) and it seemed to work okay. This ipod could be used in conjunction with a idock speaker for an amazing 32Gb bedroom stereo!! (but like I say the ipod is officially faulty so that may stop working in the future?)

NOTE: THIS IPOD WILL COME WIPED AND SET BACK TO FACTORY SETTINGS. YOU ARE ONLY BUYING AN IPOD AND NOT MY SONGS/ACCOUNT.

ONCE AGAIN THIS IS A FAULTY IPOD!

To me its like selling a flower pot and then some one demanding a refund as i didnt provide the flowers.

I have a very bad feeling that now ive turned him down hes gunna say the ipod dosnt work fully, open it up and break the cables just for a refund.

adamknox · 6 May 2010 at 13:14

p.s altho wouldnt me selling the ipod as faulty cover me if he did break it?

metachi · 6 May 2010 at 13:17

yea your right, i bet he broke something else during the fixing process.

if somehow you agree for a refund..ask him if the ipod is still able to switch on to see the screen. maybe pictures etc.

although you didn't say 'no refund' on the ebay listing.

Russinating · 6 May 2010 at 13:19

What's the question? You've said it's faulty - no refund required.

adamknox · 6 May 2010 at 13:24

metachi said:
although you didn't say 'no refund' on the ebay listing.

true.

Tbh i dont like putting that as it does put some of and i would be very happy to give a refund if something happended or i had misslead them accidently.

Maz · 6 May 2010 at 13:26

I wouldn't refund him tbh, did he pay by Paypal?

adamknox · 6 May 2010 at 13:27

Maz said:
I wouldn't refund him tbh, did he pay by Paypal?

yep by paypal.

Sp00n · 6 May 2010 at 13:28

You haven't stated it would come with headphones so you are not in the wrong and thus you don't need to give him anything.

Le_Petit_Lapin · 6 May 2010 at 13:29

Tell him he'll get his refund when you get the iPod back.

metachi · 6 May 2010 at 13:30

adamknox said:
... it does put some of...(

is that mean you are keen for the refund?

adamknox · 6 May 2010 at 13:32

metachi said:
is that mean you are keen for the refund?

Im keen to refund but not when when some one says they didnt recive something that i wasnt selling. Like i say its like buying a flower pot and them moaning they didnt recive earth or a plant.

If some one bought a game that i had registerd online and forgot about meaning they couldnt play it id refund it without thinking.

Sukh · 6 May 2010 at 13:36

Prepare to be raped by paypal.

Le_Petit_Lapin · 6 May 2010 at 13:42

Sukh said:
Prepare to be raped by paypal.

Indeed, get your money out of Paypal before they freeze your account.

adamknox · 6 May 2010 at 13:44

Le_Petit_Lapin said:
Indeed, get your money out of Paypal before they freeze your account.

allready done

lol I transferd it an hour after he paid. I dont see why my account should be frozen tho. Surely they should be on my side -_-

bledd · 6 May 2010 at 13:46

Tell him that you also didn't say it would come with a sheep, that's why you didn't send a sheep along with it

adamknox · 6 May 2010 at 13:52

bledd. said:
Tell him that you also didn't say it would come with a sheep, that's why you didn't send a sheep along with it

lmfao so true

mcast123 · 6 May 2010 at 13:55

In my one month experience of selling on ebay and paypal, expect to get violated in inhuman, rubber glove ways.

True_Scotsman · 6 May 2010 at 13:55

bledd. said:
Tell him that you also didn't say it would come with a sheep, that's why you didn't send a sheep along with it

Yeah do this

Haggisman · 6 May 2010 at 14:20

To be honest, if I was the buyer, no headphones I can understand, but I would have expected a charger with it (I'm assuming they come with one normally? - saying that, it's entirely plausable that Apple would decide to charge an extra £150 for it).

Of course, even with that taken into account, worst case scenario surely is that you need to send him a charger/headphones rather than a refund?

robbiemc · 6 May 2010 at 14:27

Do you have the rubbish standard Apple earbuds and USB charging cable knocking around? I'd be inclined to bung those in the post to him (seeing as they're worthless to you).