Bad hotel experience - advice needed.

Van Hellseek said:
Yes, of course. The same way you can pay to get into a club only to have the bouncer chuck you out.

Come on people... Reality check?
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At a nightclub there is usually a reason - someone is too drunk and is causing trouble. I can understand bouncers having to be more aggressive in a situation like that because it can get confrontational.

In this situation there was no reason, we were not confrontational/aggressive and we definitely weren't drunk. I can't see how you are not seeing it from my point of view.
 
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It doesn't matter if there was no reason! They are well within their legal right to chuck a guest at any time for any reason.

Can't really comment on the financial aspect since thats an admin thing and wasn't my job. But I imagine in most cases a refund would be issued.

But certainly they can enter your room and turf you out legally, regardless of why.
 
They had their reasons. All be them Wrong from what you have said here. All you can do is keep complaining and maybe get a good will gesture payment or have a vendetta against them and soil their reputation online.

Personally i wouldn't bother and get on with my life
 
Efour2 said:
They had their reasons. All be them Wrong from what you have said here. All you can do is keep complaining and maybe get a good will gesture payment or have a vendetta against them and soil their reputation online.

Personally i wouldn't bother and get on with my life
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To be honest, i want a refund of the money i paid for the room - then i would just move on.

But if they refuse me this, i will be charging it back on my CC and writing the worst review possible on every site i can think of.
 
gillywibble said:
Trololol.
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They wouldn't kick anyone out unless they had a damn good reason, but that doesn't mean you can't be chucked out. In this instance it may have been because of a misunderstanding, but that would be a good enough reason.

Sucks for the OP that it happened, but the best they can hope for is a refund. There's certainly no legal action they can take because their room was entered and they were asked to leave.

If we couldn't enter peoples rooms without there permission then how exactly are we expected to deal with troublemakers? :D
 
SMN said:
I think this is where reasonable cause/suspicion should be applied
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Well yes. This is of course policy. It doesn't however change the fact that security can enter any room at any time from a legal perspective.

Can't say I've ever heard of security entering a room unless they had a damn good reason. Let alone a team of five of them :eek:

My only point is that they CAN legally, though.
 
Van Hellseek said:
If we couldn't enter peoples rooms without there permission then how exactly are we expected to deal with troublemakers? :D
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Not arguing your point as i'm sure you are correct however you are coming across as saying that what the hotel did was ok.

Sure it was legal but they made a big mistake and should at the very least give a refund.

Obviously the hotel may still think they got the right people in which case there isn't much the OP can do although i would at least get some bad reviews out there.
 
feedtheram said:
Not arguing your point as i'm sure you are correct however you are coming across as saying that what the hotel did was ok.

Sure it was legal but they made a big mistake and should at the very least give a refund.

Obviously the hotel may still think they got the right people in which case there isn't much the OP can do although i would at least get some bad reviews out there.
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I agree with you, if it was a genuine mistake the hotel manager(s) should be bending over backwards to issue refunds/free nights/complimentary meals/bubbly etc. Which is what would happen in any decent hotel.

Based on the info we have been given it was an increadible travesty, but my own experience of working in hotel security makes me suspicious that we're not getting the full story here (as previously mentioned).
 
The last time I had an incident was when when a ***** couple were in the hotel, and they went out drinking. Later that night an old lady came to me very politely informing me that there was a leak in her ground-floor room. So I went to check it out, expecting it to be a tiny drip and that she was making a fuss over nothing.

But when I went in the room it was literally pouring with water from the light socket in the bathroom. :eek: The whole room was completely flooded. :D

Turns out the ****** had the room directly above and had left the sink plugged and the taps on before they went out. :/

The manager came and packed all their stuff, and left it by the hotel door. :D

The old lady got a new room and a free bottle of decent bubbly, and seemed fine with it all. Worryingly though, she was slightly suggestive that I join her to drink it. :D (which I politely refused of course!)
 
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Go to the newspapers. If the treatment is as bad as you say, then they would LOVE to know. Expect to be pictured looking glum with a piece of paper with indistint writing on it in a tattered threadbare sofa with a 50" plasma TV behind you.
 
Van Hellseek said:
Yes I'm sure they had nothing better to do than bust in someones room just to prove they're big guys who own the place. :rolleyes:
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Clearly they didn't. You know this better than anyone...would you do this to someone without explaining what they had done? Would you swear at them and threaten to sort them out? Would you not allow them to go to the hotel reception?

No. You wouldn't. At least i would hope not.
 
Van Hellseek said:
It doesn't matter if there was no reason! They are well within their legal right to chuck a guest at any time for any reason.

Can't really comment on the financial aspect since thats an admin thing and wasn't my job. But I imagine in most cases a refund would be issued.

But certainly they can enter your room and turf you out legally, regardless of why.
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So you'd just suck it up and move on? Really?

I agree they don't have to have a reason to chuck you out, but coming into your room at stupid hours and turfing you out is hardly acceptable, even it it is legal, is it?
 
big4000 said:
Clearly they didn't. You know this better than anyone...would you do this to someone without explaining what they had done? Would you swear at them and threaten to sort them out? Would you not allow them to go to the hotel reception?

No. You wouldn't. At least i would hope not.
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Depends what they had done (or suspected of having done) tbh. I'd quite happily treat a guest like dirt if they were inconveniencing other guests and making their stay an unpleasant one.

And if the suspected troublemakers came accross to me as being completely wasted then I may not even bother attempting an explanation either.

As for approaching reception, absolutely not. The receptionists should not have to deal with troublemakers. That was our job. (However I would happily get the manager to talk to you if requested).

Not saying you are a troublemaker necessarily, but clearly the security had reason to believe you were.
 
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