I'll try this too.
I've played for 30-40 hours and it's consistently been a mess.
The last 2 times I've gone to play I've spent 20 mins in failed loading screens and quit the game and played something else.
This is NOT acceptable this far since launch.
It's actually getting worse as early on I was having fun on the basis it would get better/smoother.
I asked for a refund through app a few weeks ago and rejected so trying again through the link you provided.
Hate when they click the NOOOO button you can't appeal the decision and explain its not fit for purpose.
Ah well see what they say as bot expecting anything
The good thing with the link I provided is, you can keep trying, you need to wait at least 72hrs between submitting for a refund though. If you do it, let us know the verdict.