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Being charged £169 to cancel a policy

Discussion in 'Motors' started by Rybo89, May 8, 2019.

  1. Rybo89

    Capodecina

    Joined: Jun 13, 2007

    Posts: 13,937

    Location: Chesterfield

    Hello guys,

    Cancelling a policy with AdrianFlux as I have sold my car and they have told me I need to pay £169 for the cancellation.

    Does this seem right? I can't ever remember having to pay anything more than £30 to cancel a policy.

    Seems mental that I am paying for nothing, never mind paying £169 for nothing.

    Should I just stump it up and pay it or is there a way around it? Thanks
     
  2. MassiveJim

    Wise Guy

    Joined: Feb 22, 2014

    Posts: 1,863

    what does your policy small print say ?
     
  3. tom_e

    Man of Honour

    Joined: Dec 26, 2003

    Posts: 26,436

    Location: West mids

    This.

    I cancelled a policy a couple of weeks ago roughly 3 months early and they told me I wouldn't receive a refund for the remaining time as it covered the cancellation charge, she almost sounded like I should have thanked her and she was doing me a favour :o
     
  4. SarGara

    Hitman

    Joined: May 15, 2012

    Posts: 752

    Location: Nottingham

    Why are you cancelling any not transferring the remainder onto the new car out of interest? I think you can have ~4 weeks of limbo while car-less without any hassle.
     
  5. robj20

    Sgarrista

    Joined: Apr 9, 2007

    Posts: 8,028

    Location: Manchester

    I would either transfer it to your new car.
    Or just leave it going.
     
  6. 233

    Capodecina

    Joined: Nov 21, 2004

    Posts: 12,602

    Location: Glasgow

    insurance companies and being ruthless non shocker,


    most of them are like this now, will fill the small print with anything they can to up their bottom line
     
  7. DomBruv

    Wise Guy

    Joined: Jul 29, 2013

    Posts: 1,198

    Location: EngLANd

    £169 to a lose a years no claims, no thanks :p
     
  8. Rybo89

    Capodecina

    Joined: Jun 13, 2007

    Posts: 13,937

    Location: Chesterfield

    Not sure on small print. Guess it says they can legally Rob me blind though if I cancel.

    There isn't another car for it to go on. I already have another car and van already insured with other insurers.

    Looks like I'm gunna just have to stump it up.
     
  9. Rilot

    Don

    Joined: Oct 18, 2002

    Posts: 19,682

    Location: Wargrave, UK

    I'm guessing that you pay for your insurance monthly and the £169 is the cost to settle the finance agreement with the lender.
     
  10. Rybo89

    Capodecina

    Joined: Jun 13, 2007

    Posts: 13,937

    Location: Chesterfield

    Hello, it's admin fee and the cancellation charge. They are meant to be sending me a breakdown of why it is costing this but not received anything as of yet.
     
  11. Cleisthenes

    Soldato

    Joined: Jul 29, 2013

    Posts: 7,304

    Location: TN1

    My thoughts too. I usually get a refund of some sort in these scenarios but they do usually charge me a certain amount to end the policy early
     
  12. Vita

    Capodecina

    Joined: Mar 26, 2006

    Posts: 10,740

    Location: United Kingdom

    You'll probably have to pay the cancellation fee. How long is left on the policy?
     
  13. andy_mk3

    Sgarrista

    Joined: Oct 5, 2009

    Posts: 8,619

    Location: Lincolnshire

    Adrian Flux are terrible. A few years ago I rang to cancel my renewal. 2 weeks later they took the payment. Rang them up to be told I had no option but to pay a similar fee to cancel the policy. After much arguing on the phone, speaking to a manager of some sort, they found the recording of my previous phone call and said that they would cancel it without a fee "on this occasion" very reluctantly. Will never get insurance with them again. Many of my friends have has problems with them too.
     
  14. grudas

    Capodecina

    Joined: Mar 12, 2008

    Posts: 20,194

    Location: West sussex

    yup had to pay that.. on a 370/year policy, 3 months in! basically got a 50ish refund.

    no more flux for me.
     
  15. Scania

    Capodecina

    Joined: Nov 25, 2004

    Posts: 23,467

    Location: On the road....

    I’d have thought this too,but, my e38 was insured with Flux, they actually wanted more money to transfer the policy to my diesel Focus estate, I was a bit annoyed by this and enquired about cancelling and they said it was over £100 (don’t recall the exact amount) to cancel so I’d have only had about £80 refunded as I paid in full when I took the policy out.

    After a bit of ranting they transferred the policy but still charged me an admin fee.

    They won’t be getting my business at renewal.
     
  16. Rilot

    Don

    Joined: Oct 18, 2002

    Posts: 19,682

    Location: Wargrave, UK

    To be fair, Adrian Flux have really gone down the toilet in recent years. It used to be the place for anything even slightly tasty. One of my cars is still insured with them but I'm unlikely to renew.
     
  17. Rids

    Soldato

    Joined: Sep 30, 2008

    Posts: 5,814

    £169 cancellation fee? Looking at market benchmarks thats more than 4 times the average. Christ.
     
  18. Mercenary Keyboard Warrior

    Sgarrista

    Joined: Aug 4, 2007

    Posts: 9,660

    Location: Wilds of suffolk

    Long time since I specifically looked, when I was at one of the insurers it used to be the refund was remaining (complete) months only, and iirc they did it on 10ths, so 6 months in the refund was 10-6 = 4 months
    There was some talk about stopping that but not sure if it ever happened.

    In theory if you took an annual policy and cancelled in the early months your accumulated cost could be higher than the amount you had paid (if paying monthly)
     
  19. wingman

    Mobster

    Joined: Dec 27, 2011

    Posts: 4,708

    It's baffling that this is legal.
     
  20. shadow_boxer

    Sgarrista

    Joined: Oct 9, 2009

    Posts: 8,515

    Location: Stoke-On-Trent

    Totally agree. They couldn't even quote me a price on the C63. Yet Admiral did it for less £600. They're certainly not what they used to be.