Soldato
Not too bad to be fair. A lot of flights cancelled so volume of people not that bad.
Good to know (although not for the people who've been cancelled :/)
Not too bad to be fair. A lot of flights cancelled so volume of people not that bad.
Wow. I get stressed when the plane leaves half an hour late and I'm just flying solo for a business trip - dread to think how things are with you both. Best of luck getting it sorted.
I'm struggling to imagine how a problem like this can be "a power supply issue".
I've been caught up in this....
Have been on holiday to Riviera Maya. Was due to fly back to Gatwick from Cancun today. Had no idea what had happened until we overheard an American couple on the next table at lunch talking about it. We didn't receive any information email/ text/ phone) to advise what was going on. After trying to access flight status on their website for ages which wouldn't load, I expect because of the high usage it did load and said our flight was cancelled. Our hotel was fully booked and BA wouldn't cover the cost of it anyway so we got our transfer to the airport. Waited in line for nearly 4 hours as they tried to put everyone on different flights tomorrow and the day after.
It turns out we now have to stay a night in Cancun then return tomorrow and get an American Airlines flight to Dallas then get another AA flight from Dallas to Heathrow 6 hours later. Then we need to make our way back to Gatwick to collect the car.
Soz for the rant but it's a right mess of a situation....
Nope, they get just as affected as the rest of us! That day we had about 6 hours of being able to do nothing at all in the office, so that's about 20 people with an average hourly charge out rate of around £180 sat around twiddling thumbs.. Cost saving I'm sureYeah but think of the bonus that the person who came up with that plan got for the cost savings! Of course those people tend to retain their own VIP support staff, or have people to use computers for them, so are completely unaffected by the changes.
Update -
Woke up 8am in Cancun. Got flight number 1 to Dallas which arrived at 2pm. Flight number 2 was due to leave at 7:05. So we waited around at a bar in the airport 4-5 hours. Everyone boarded flight number 2 promptly - all seemed well. Inflight entertainment and certain other electrics weren't working properly. We sat waiting on the plane for 2 hours for them to fix it. Eventually no fix and the problem was too dangerous to fly with so everyone off the plane and are now waiting for another plane to be taken out of the hanger and prepared for us. Current 10:20pm.
I am absolutely certain that even the canteen staff in Mumbai will have MCSE & CCIE Certification.BA blames a power outage, but a corporate IT expert said it should not have caused "even a flicker of the lights" in the data-centre. Even if the power could not be restored, the airline's Disaster Recovery Plan should have whirred into action. But that will have depended in part on veteran staff with knowledge of the complex patchwork of systems built up over the years. Many of those people may have left when much of the IT operation was outsourced to India.
You don't just go to maplin for enterprise ups/power distribution.Latest theory I have heard is that a "power surge" fried BA's computers - I believe that surge protection devices are available at reasonable prices on many good websites
If you used to work for BA and your phone was ringing right now, what would your day rate be?
Probably laugh and hang up
If you used to work for BA and your phone was ringing right now, what would your day rate be?
Update -
Woke up 8am in Cancun. Got flight number 1 to Dallas which arrived at 2pm. Flight number 2 was due to leave at 7:05. So we waited around at a bar in the airport 4-5 hours. Everyone boarded flight number 2 promptly - all seemed well. Inflight entertainment and certain other electrics weren't working properly. We sat waiting on the plane for 2 hours for them to fix it. Eventually no fix and the problem was too dangerous to fly with so everyone off the plane and are now waiting for another plane to be taken out of the hanger and prepared for us. Current 10:20pm.
If you used to work for BA and your phone was ringing right now, what would your day rate be?
If you used to work for BA and your phone was ringing right now, what would your day rate be?
If you used to work for BA and your phone was ringing right now, what would your day rate be?