Broadband gone to **** again. So angry, why is this allowed to be called "broad" band?

d_brennen

d_brennen

d_brennen

Soldato
Joined
30 Jan 2009
Posts
17,297
Location
Aquilonem Londinensi
1213689458.png


LOL so slow I can't even view that ^

Had Sky for nearly 4 months, been good, if not amazing. Been like this for nearly 5 days (it's fine in the wee hours but not before 12 midnight, of course) and their tech support make me want to cry. Had a nightmare on occasion with VM ADSL in the past too. Have I defragmented my hard drive?! Turn it on and off?! ARRRRRRRRRRRRRRRRGGGGGh - there is obviously a problem, I have done all the usual, changed filters, rebooted router (I have the one Sky sent and a Linksys), master socket etc. I am not a prolific downloader, no torrents, only watch about two hours of iPlayer a week, so I am not being throttled. Anyone know of anything I can do?

They say there is no problem with the network in my area, and if an engineer visited during the day there probably would be no problem, but everyone's at work, me included. So tired of crap broadband, I've no fibre, the only LLU is TalkTalk but I've got 8 months of Sky left :(

On the plus side my upload speed is over 4 times my download speed, not many can say that :rolleyes:

Just ran another

1213713435.png
 
Last edited:
Is this LLU or sky connect?

Looks like you've been severely traffic shaped or your exchange is full.

What sort of speed do you get after midnight? What are your router line stats like?
 
System Up Time: 01:24:23
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 19281 20220 0 717 3484 01:23:51
LAN 18856 17596 0 3216 717 01:24:24
WLAN 6078 5545 0 1375 447 00:41:39
ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 14.5db 8.0db
Noise Margin 10.8db 27.0db

Sorry for the formatting, I'd upload a pic but life is too short :p

I'm on Sky connect, the only LLU on my exchange is TalkTalk apparently, my street doesn't have VM or BT fibre yet. I'll point out now I have no idea what the above stats show
 
Greetings,

I take it then you are on the sky connect package,
If this is the case nothing can be done about it,
Its traffic management.

Ok it should not bring you down that low for speed but you also need to remember with connect you get a 40Gig usage,
However if you are using more than 1.3Gig a day you will be hammered.

But if you feel this is to low you can do the following,

Go to the BT speedtester site,

http://www.speedtester.bt.com/

Click yes and then ASDL and fiber to the cabinet,
If it askes for your phone number enter this,
Dont worry about the service id this is not needed,
On the next page it might ask for user name and a domain name,
Enter "the mac address of you sky router @skydsl" like 123456789@skydsl
And click go,

You need to have a min of 3 of these tests ran before any thing can be done,
Best run 3 times a day monrning, evening, night 3 days running and call up sky,

Follow what tier 1 have to say ( has to be done )
When they say its traffic management tell them its not on and you want to talk to the higher tech team,

They can check if you are being hammered for usage and if not then can check the finding of the speedtests and if needed log it to BT.

Regards
Steven
 
Aye Belfast Malone is indeed my exchange, less than 1000m of cable from my house (according to the last BT dude I spoke to)

I'm familiar with the BT speedtester unfortunately, jumped through hoops to no end with VM ADSL. Apart from the odd Steam game in a month or two and maybe a couple of iPlayer programs a week (not day!) so it can't possibly be throttling. That kind of speed isn't throttling is it? Looks far too low?

Thanks for the replies
 
Greetings,

Need to get the higher tech team to run a hot vp check.
I dont think this is going to be the case but no harm in checking,

Check the Virtual path shows if its running hot at time,
This just means there is to many users on the one pipe using the connection and so might be why the connection speed is dropping so low at time,

If it is classed as hot then they will be able to get a fix date for it,
Also if itas hot it means BT are aware of this and are working on it,

But best to call sky and take it up there,
We can post lots of help and tips but not much we will change.
 
Yeah, the Sky connect package is renound for not having sufficient capacity.

How long have you left on your current contract - you might be able to convince Sky to release you from contract if the situation doesn't improve.

Just took a look at your exchange: http://www.samknows.com/broadband/exchange/NIMAL

At that point you've quite a few options - if you aren't too much of a torrent / usenet user you might consider looking at plusnet. They do throttle the aforementioned, but this has the knock on effect of keeping browsing / gaming nice and snappy. Alternatively AAISP, Aquiss, Xilo, Vivaciti and ADSL24 all offer a fair few packages to look at - they're only 1 month contracts with defined usage limits, but no throttling. Often they've got hefty overnight allowances, so you keep the speed in the evenings but can cane it overnight.

You might also want to look and see if you can get Fibre to the cabinet - it says your exchange has been enabled for this. If so, you'd be able to get BT Infinity or some of the competing fibre products from the likes of ADSL24, Aquiss, AAISP etc. It would depend on your usage and budget - £17/mo for Sky connect could be at the top of your price range or it might be you'd happily double it for a reliable fast connection.
 
With those stats you would get full 8 megabit speed, that's 800 kilobytes download per second and 20 megabit if you were on LLU. It's a good line.

Sky Connect is very bad and a cheap package sold to Sky by BT when they don't have LLU presence in the exchange.

Even Talk Talk LLU would be better than Sky Connect, I'd imagine. Was on connect for 6 months before LLU and it was really quite bad and that was years ago.
 
yes, it is sky throttling you, I have had the same, mine was day 2 of the contract I think, trouble is like said above if you go over there daily limit they stick you on their traffic shaping
 
hyperst said:
yes, it is sky throttling you, I have had the same, mine was day 2 of the contract I think, trouble is like said above if you go over there daily limit they stick you on their traffic shaping
Click to expand...

^this!! not been with connect in the past but i have been informed that the connect monthly DL limit (30gig?) is actually spread over the month which means you get approx 1 gig DL per day if you go over that then you are throttled despite not being near the monthly limit.

If I were you Id argue that you sign onto a MONTHLY limit NOT a daily limit and try using that to get out of your contract early
 
You must log in or register to reply here.
Back
Top Bottom