Broken M600 what are my rights?

[Del Lardo]

I got a Samsung M600 about 6 weeks ago but do to Vodafone’s incompetence I was only able to transfer my number onto Orange on the 4th July. The phone crashed on average once a day until last Sunday (9th July) the phone stopped working (PDA functionality still worked). I called Orange who after some basic trouble shooting told me that I would have to get the phone sent off to be repaired. As I was flying out to Iceland on a business trip on Monday I was not able to make any further progress but in my mind they have supplied me with a phone that is not fit for purpose and as I was not willing to pay £5/month for Orange insurance they will not give me a new handset. Suffice to say that I am rather annoyed, electrical goods come with a 1 year guarantee (at least) and I have been without service for 1 week already.

Can anyone tell me what my rights are? Do I have to send it off to get repaired after less than a week of use and suffer yet more loss of service for a service that I am continuing to pay for?

 

[Del Lardo]

I bought the phone from a 3rd party company who's name now eludes me. I have the paperwork in the office so can check it when I get in on Monday.

In hindsight the £5/month Orange care would have been a good idea as it would have saved me a lot of hassle but after owning mobile phones for over 10 years and never losing or breaking one I really could not see the point. I guess with modern phones getting more complicated the likelyhood of them breaking is increasing