BT Broadband Voice Problems

[HaX]

Hi there,

My parents finally decided to get broadband - I think what swung them was the BT Broadband Voice package, which offers Broadband and free phone calls via their voice over IP Package.

I went to see them over the bank holiday weekend, fitted and wired a telephone extension to their room up stairs and installed Voyager router supplied by BT.

The internet access is working fine, however I am unable to get the router to accept the Broadband Voice connection, even though I have the correct credentials.

I have spoken to BT Broadband Voice Tech support who believe that there is an account issue (they tried registering my parents' account on their own router without success).

I logged the call with them nearly two weeks ago, and on chasing it earlier this week, the "back-office" team don't even appear to have looked into the issue.

I wouldn't normally mind, however my parents are paying for a service they aren't receiving.

Has anyone else had problems like this with BT?

Cheers

HaX

 

[Uhtred]

it will be given pretty low priority, you'll need to keep chasing them. If it's proved as a fault then i wouldn't think there would be any problem getting your money back.

 

[marc2003]

have you tried logging onto the btbroadband talk website? from their you can get the site to configure your router. just tried it with my talk account and it works fine. sods law that is - mine works and i don't even want it....

www.bt.com/broadbandtalk/youraccount