I have just had my definition of incompetence realigned...
here is a basic time-line for events:
1: Friday, the company in the building next to us have a fault with one of their phone lines
2: Friday, BT send out an engineer at 4pm, they are working on the line till after people leave at 5pm
3: Today, the neighbouring company's phone line works, however one of they other lines doesn't, and now one of our lines cannot dial out or receive calls and another can dial out but cannot receive calls.
We called BT at 9am and explained the situation, and that we carry out emergency call outs for the police and fire service, and for the local authority. They told us they will send somebody out but it could take up until 6pm tomorrow.
I cannot believe this, up to two days until we can receive our calls because they buggered up the phone lines and didnt even test they worked before ****ing off home, what happens if the is a gas leak in a school boiler room? or if the air conditioning fails in the police CCTV control centre? or the fire brigade data centre? (both would result in a loss of service) what are they supposed to do write to us????
here is a basic time-line for events:
1: Friday, the company in the building next to us have a fault with one of their phone lines
2: Friday, BT send out an engineer at 4pm, they are working on the line till after people leave at 5pm
3: Today, the neighbouring company's phone line works, however one of they other lines doesn't, and now one of our lines cannot dial out or receive calls and another can dial out but cannot receive calls.
We called BT at 9am and explained the situation, and that we carry out emergency call outs for the police and fire service, and for the local authority. They told us they will send somebody out but it could take up until 6pm tomorrow.
I cannot believe this, up to two days until we can receive our calls because they buggered up the phone lines and didnt even test they worked before ****ing off home, what happens if the is a gas leak in a school boiler room? or if the air conditioning fails in the police CCTV control centre? or the fire brigade data centre? (both would result in a loss of service) what are they supposed to do write to us????