BT Speed - advice

Andr3w

Andr3w

Andr3w

Soldato
Joined
6 Oct 2004
Posts
20,261
Location
England
My BT broadband speed has dropped from 2.5mb to 1mb (Im quite far from the exchange thats why i get slow speeds)

I rang them up last night and the chap on the phone did some 'tests' that took around 20minutes, then rang me back and said that he was going to reset the profile at the exchange so that my speed comes back, he said it would take around 12hours to complete.

Woke up this morning, unplugged the router and left it around 5 minutes and then plugged it back in and guess what....it's still running at 1mb?

Where should i go from here?
The speed tests i have used are speedtest.net and the BT one.
 
would be worth posting the setting from your router to give an idea of what speed should be possible, if nothing else Line Attenuation (Up/Down) and SN Margin (Up/Down) should do for starters.

does the exchange have adsl max enabled on it ?
 
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mp260767 said:
would be worth posting the setting from your router to give an idea of what speed should be possible, if nothing else Line Attenuation (Up/Down) and SN Margin (Up/Down) should do for starters.

does the exchange have adsl max enabled on it ?
Click to expand...

Yes it has been ADSL Max since 2006.

How do i find the line attenuation and SN Margin?
 
I reset it 4 hours ago, it seems to have now gone up to around 2mb...much better however not quite 2.5!

Is this what you need?


Speedtest.net results

Download - 1.97mb
Upload - 0.31mb
Click to expand...

speedtester.bt.com

Please allow a minimum of 3 hours between tests.
Click to expand...
Uptime: 0 days, 4:30:52

Modulation: G.992.1 annex A

Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,528

Data Transferred (Sent/Received) [MB/MB]: 1.66 / 14.67

Output Power (Up/Down) [dBm]: 11.5 / 17.5

Line Attenuation (Up/Down) [dB]: 31.0 / 58.0

SN Margin (Up/Down) [dB]: 22.0 / 10.0

Vendor ID (Local/Remote): TMMB / ALCB

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 0 / 0

FEC Errors (Up/Down): 0 / 2,244

CRC Errors (Up/Down): 0 / 56

HEC Errors (Up/Down): 0 / 49

Line Profile: Interleaved
Click to expand...
 
Looks like you had a blip in the connection - thunder storm, local road works, someone miss-using ham radio equipment, etc. that cause a noise spike and the connection is now recovering - sometimes - especially if your on a small village exchange or something like that - the equipment at the exchange is older stuff that can take 3-5 days to recover rather than the 5-48 hours on newer stuff. Stats look as good as can be expected with almost 60db downstream attenuation.
 
Were you always getting the speeds from speedtest.net and "the BT one", or did you ever look at the router?
 
I've had BT broadband for the last four years. Gradually they upped our line to "8mb" package although we would hardly ever get the full speed (max I ever saw on it was a DL on Steam @ 650kBs). At its worse I would get 100kBs DL speeds and their service seemed to be getting worse and worse. Eventually I started looking at other ISPs and found Be broadband. Now I get 1.3MB /sec DL ALL THE TIME with no drop outs/line shaping. I'm over the moon. The fact that I'm saving money as well is just sweet. Of course, you might have had a different experience with BT than myself but after moving to Be 3 months ago I haven't looked back. For the money you pay a month its a joke. We were on £22.50 with BT. Now I'm on £17.50 for a service that is far better. Likewise, I heard online somewhere (can't remember where I'm afraid) that as BT were cramming more and more people on the exchanges the line speed across the board was dropping. Presumably this was to cut costs on their part. Also they throttle things such as Bittorrent, Youtube and iPlayer. With Be, I can DL a torrent at max speed of 1.3mBs AND surf the net, stream movies just whatever. Seriously man have a scout around for different ISPs. The internet is ageing and the isp market is saturated with companies trying to compete with each other and frankly BT are not as good as they used to be (my opinion)!
 
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hughythomas said:
I've had BT broadband for the last four years. Gradually they upped our line to "8mb" package although we would hardly ever get the full speed (max I ever saw on it was a DL on Steam @ 650kBs). At its worse I would get 100kBs DL speeds and their service seemed to be getting worse and worse. Eventually I started looking at other ISPs and found Be broadband. Now I get 1.3MB /sec DL ALL THE TIME with no drop outs/line shaping. I'm over the moon. The fact that I'm saving money as well is just sweet. Of course, you might have had a different experience with BT than myself but after moving to Be 3 months ago I haven't looked back. For the money you pay a month its a joke. We were on £22.50 with BT. Now I'm on £17.50 for a service that is far better. Likewise, I heard online somewhere (can't remember where I'm afraid) that as BT were cramming more and more people on the exchanges the line speed across the board was dropping. Presumably this was to cut costs on their part. Also they throttle things such as Bittorrent, Youtube and iPlayer. With Be, I can DL a torrent at max speed of 1.3mBs AND surf the net, stream movies just whatever. Seriously man have a scout around for different ISPs. The internet is ageing and the isp market is saturated with companies trying to compete with each other and frankly BT are not as good as they used to be (my opinion)!
Click to expand...

/bandwagon
 
pennywise said:
/bandwagon
Click to expand...

? Whats that meant to mean mate? That I'm stereotypical of people who are leaving BT to go to other ISPs? Even if that was the case...surely that's telling you something about BT's level of service?

You don't know me or my family's history with BT and other ISPs so kindly don't post things like that.

BT simply aint as good as they used to be in my experience (oh and all of my friends who were on it to btw). Didn't have a problem with them at all for many years and they offered us a great service untill recently but, it is common knowledge they are cramming people on the exchanges.

Really annoys me when people post stuff like that, I was just trying to help afterall - what did posting "/bandwagon" do to help progress this thread...apart from annoy the hell out of me?

As for your contract Andrew I have spoken at length to BT customer support over the last couple of months and despite bold claims of termination charges I did not incur any cancellation fees (thank god!). They kept offering me 'unbeatable' deals when I tried to cancel but I stood my ground as I was unhappy with the speed/throttling of the service and in the end I am extremely glad I moved but, like I said this is just MY experience. Your issues could be so many different things, but I would strongly advise you to not presume you are getting the best service with BT, that is all.
 
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