Bulldog offer 16 meg service - £24.50 month

Da[]San said:
Current users can upgrade from next week - going to give it a whirl only an extra fiver.

Thats it for a £5 a month more, you cant go wrong, with my line stats id say its pointless, currently on 3mb on the upto 8mb service ;-(
 
tolien said:
Wonder why they're not going to the full 24Mbps of ADSL2+...

No Bulldgog confirmation on why only 16mb. Speculation is.

Marketing thingy - Double Speed ie. 8+8 :o
Managed customer expectations - only the very few will ever get 22mb max quoting 16 is what a lot of people should hopefully hit.
 
bobbyboy uk said:
Thats it for a £5 a month more, you cant go wrong, with my line stats id say its pointless, currently on 3mb on the upto 8mb service ;-(

I'm gettin the full 8 with att of 31 and snr of 12 so i'm hoping for a decent increase in speed.
 
Da[]San said:
No Bulldgog confirmation on why only 16mb. Speculation is.

Marketing thingy - Double Speed ie. 8+8 :o
Managed customer expectations - only the very few will ever get 22mb max quoting 16 is what a lot of people should hopefully hit.

They could have played the triple speed card ie. 8+8+8 :p

Mind you, true what you say about 22/24mb.

aaazza
 
mmmmmmmmm, not to bothered about the download but the 1mb up would come in handy.

Am i right that contracts are now 6 months? When I signed up it was 1 month.
 
just rang them, got some dappy bint who needed my name 4 times, address 3 times and post code twice...

I hope that she got all the details, even though when I specifically if they want my bulldog reference number she said "no"....

Should be getting back to me next week
 
Yeah the girl mentioned when I asked, but Im not that bothered these days, just I may be moving soon but that shouldnt be a problem.

Im just not investing a lot of confidence in her taking my details correctly, has anyone else rang and asked to upgrade?

At least the good thing is you get a ethernet modem as the USB one annoys me.

I take it this is ADSL2+?
 
its going to cost £20 to upgrade :( and looks like existing customers can upgrade via the bulldog website next week.

i've just checked my cardiff exchange and looks like its not upgrade to adsl2+ yet.
 
Service has been rock solid for me, setup within 3 weeks from date of order, and no drop outs as far as I know, I sync at around 7.3Mb and download at that too. Same for my friend who lives nearby.

The only thing I dislike is the snotty or incompetent staff when you call them. I hope I get someone better tomorrow. At least you can upgrade online.
 
BruceLee said:
Service has been rock solid for me, setup within 3 weeks from date of order, and no drop outs as far as I know, I sync at around 7.3Mb and download at that too. Same for my friend who lives nearby.

The only thing I dislike is the snotty or incompetent staff when you call them. I hope I get someone better tomorrow. At least you can upgrade online.
Customer service at Bulldog is absolutely appauling, won't ever give them any of my money ever again. That's how bad they are. Product is fine, it's the behind the scenes that worries me, being charged 3 times in one month and then denying that amount had been taken was step one. Eight weeks later I took it further eventually refunding me the two months difference. This had already happened before btw as well.

That besides the point in December I cancelled with them giving 30 days notice so that I would be cut off in January (middle) so that once my final bill came they would owe me half of my normal bill. That never arrived, in fact, they had sent me confirmation on the 13th December of my cancellation, but never actually put it through. Clever.

So end of Jan arrives and I get no refund so I call em up asking why. Oh a new bill has been generated but we aren't sure why. Great. So by now its one month + half a month. Ring again and again and then I get the same story, it will be refunded at the end of the month. No bill arrives. Great.

I Ring again and again and I get through to the most *annoying* idiot. I was on a Datastream product (via BT of course) so I say have you actually terminated my net yet, erm no sir you will lose your BT number if you do that. Hmm I thinks, you I have no control over my telephone line just my net. So I tell him, and again 'no sir you will lose your number'. So I tell him his own product, and he is still insisting that I will lose my number. That was enough, and by this time bill number 3 is generated. So I tell the guy that I want to speak to his manager. The guy says 'he will tell you the same thing as what i've just told you'. I was absolutely livid, I want that money back in my account next week or I will take legal action. Next week is now this week and no money arrives, so I ring again and get through to a nice young lady who dealt with it there and then after explaining the situation. WHY NOT DO THAT IN THE FIRST PLACE!!! Suffice to say I was very happy that she had done this for me.

And the moral of the story, Bulldog are crap, the people aren't well trained and anybody thinking of joining this company would be out of their minds.
 
its bad luck, never had any problem with bulldog myself

however, i had MAJOR problems with Telewest billing, billed me for wrong items, (i didnt had cable TV), saying i missed the payment via DD etc, it was very hard to get out of Telewest forever! 10 people i know never had problem with Telewest.

between Telewest and Bulldog now, was with Plus.net, never had any problem but seen on forums people had major problems with them.

u had a bad luck with bulldog, i had bad luck with Telewest, people had bad luck with Plus.net. all companies are like that.
 
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