Will try to keep a long story short, but would appreciate some advice and/or loopholes that anyones know about as this is now driving me around the bend.
2003 - Take out O2 contract, £20 a month.
Feb07 - Take out new contract (keep £20 a month one) for Orbit, £40pm
Mar07 - O2 take money out of wrong account (personal one, not business).
Apr07 - O2 don't take money, Block Phone. I pay on Visa. Ask for DD mandate.
May07 - O2 don't take money. Don't block phone. (ring and ask for mandate!)
Jun07 - O2 don't take money. Don't block phone. (still waiting for mandate!)
Jul07 - O2 don't take money. Block phone. Pay on visa. Ask for mandate.
Aug07 - O2 don't take money. Block phone. Pay on Visa, set up electronic transfer.
Sep07 - O2 block phone. Say they've received money too late. I change payment date to be 7 days sooner.
Oct07 - O2 block phone. Say they've NOT received any payment. It HAS gone from my account. They investigate.
Nov07 - O2 block phone. Say they've received money too late. I say tough! Transfer date was moved, their problem.
Dec07 - O2 take money! Phone stays working. Woo hoo!!
Jan08 - O2 take money. But take the £40 and put it on the £20 resulting in other contract been 2 months in credit and block my phone. Get it resolved.
Feb08
Now here I am. I was ******* furious. I was going to cancel my contract and go elsewhere, but got offered a great deal from O2 for an Orbit2, 1000mins, 400texts, free phone. They've sent and confirmed receipt of direct debit mandate, and sure enough the money has gone from my account.
Had some issues. Received a 3G sim from them, switched it over and it immediately blocked my phone because of the Jan08 incident but 4 days (yeah, 4 days!!) later, it was resolved.
But guess what? They've blocked my phone again. They've confirmed they've received payment, but are saying that I owe for Jan 08, despite them confirming over the phone that they can see there was a problem, this hasn't been resolved yet and my account is in some kind of middle-ground area!
Bearing in mind that I've just started this contract just over 3 weeks ago, do I have any powers to just simply say "Up yours O2" and walk away. When I took out this new contract I had 14 days to return/cancel which has now expired but I just can't bear the thought of going through the same rubbish again for another 12 months and have to use my phone for business.
Just like to add, that the ORIGINAL contract that I took out in 2003 has never been a problem! Every month they've took money out, never once been blocked (my wife now uses that one).
I want to phone up tonight and simply try and cancel (which is a shame because the Orbit2 is a God-send for me as I develop apps on mobiles and it's a good tool to test apps on).
Any thought? Can I get out of this "joke" now?
2003 - Take out O2 contract, £20 a month.
Feb07 - Take out new contract (keep £20 a month one) for Orbit, £40pm
Mar07 - O2 take money out of wrong account (personal one, not business).
Apr07 - O2 don't take money, Block Phone. I pay on Visa. Ask for DD mandate.
May07 - O2 don't take money. Don't block phone. (ring and ask for mandate!)
Jun07 - O2 don't take money. Don't block phone. (still waiting for mandate!)
Jul07 - O2 don't take money. Block phone. Pay on visa. Ask for mandate.
Aug07 - O2 don't take money. Block phone. Pay on Visa, set up electronic transfer.
Sep07 - O2 block phone. Say they've received money too late. I change payment date to be 7 days sooner.
Oct07 - O2 block phone. Say they've NOT received any payment. It HAS gone from my account. They investigate.
Nov07 - O2 block phone. Say they've received money too late. I say tough! Transfer date was moved, their problem.
Dec07 - O2 take money! Phone stays working. Woo hoo!!
Jan08 - O2 take money. But take the £40 and put it on the £20 resulting in other contract been 2 months in credit and block my phone. Get it resolved.
Feb08
Now here I am. I was ******* furious. I was going to cancel my contract and go elsewhere, but got offered a great deal from O2 for an Orbit2, 1000mins, 400texts, free phone. They've sent and confirmed receipt of direct debit mandate, and sure enough the money has gone from my account.
Had some issues. Received a 3G sim from them, switched it over and it immediately blocked my phone because of the Jan08 incident but 4 days (yeah, 4 days!!) later, it was resolved.
But guess what? They've blocked my phone again. They've confirmed they've received payment, but are saying that I owe for Jan 08, despite them confirming over the phone that they can see there was a problem, this hasn't been resolved yet and my account is in some kind of middle-ground area!
Bearing in mind that I've just started this contract just over 3 weeks ago, do I have any powers to just simply say "Up yours O2" and walk away. When I took out this new contract I had 14 days to return/cancel which has now expired but I just can't bear the thought of going through the same rubbish again for another 12 months and have to use my phone for business.
Just like to add, that the ORIGINAL contract that I took out in 2003 has never been a problem! Every month they've took money out, never once been blocked (my wife now uses that one).
I want to phone up tonight and simply try and cancel (which is a shame because the Orbit2 is a God-send for me as I develop apps on mobiles and it's a good tool to test apps on).
Any thought? Can I get out of this "joke" now?
