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Can someone help me reconnect my sons headphone and mic to his xbox one s

Discussion in 'Console Games & Hardware' started by philstanbridge, Feb 6, 2019.

  1. philstanbridge

    Man of Honour

    Joined: Oct 18, 2002

    Posts: 7,856

    Location: West Coast of Scotland

    For whatever reason I can't get it to work. It has worked fine, until yesterday. Tried a number of things including restarting, plugging into a different controller, changing batteries in controller, re-synching and unplugging the xbox. No joy at all and I'm stumped. Any ideas greatly appreciated.
     
  2. philstanbridge

    Man of Honour

    Joined: Oct 18, 2002

    Posts: 7,856

    Location: West Coast of Scotland

    I'm still really stuck with this :( Just bought some new cans, which work on the pc. But not on the xbox. Just cannot work it out,
     
  3. Soulja

    Capodecina

    Joined: Jun 16, 2005

    Posts: 13,386

    Location: Doncaster

    Have you checked in the settings? Seems obvious but they have the actual main settings and also ones that are on the pop up guide.
     
  4. philstanbridge

    Man of Honour

    Joined: Oct 18, 2002

    Posts: 7,856

    Location: West Coast of Scotland

    Cheers for the reply. I've checked settings and it says 'mic on' clicked, which implies the microphone is working? I've also had a scan around the other settings menus and can't find anything untoward. It's a mystery. Ive got two headphones now, both work in my laptop, but both refuse in the xbox one.
     
  5. philstanbridge

    Man of Honour

    Joined: Oct 18, 2002

    Posts: 7,856

    Location: West Coast of Scotland

    What's the pop up guide? Maybe I've missed this.
     
  6. Soulja

    Capodecina

    Joined: Jun 16, 2005

    Posts: 13,386

    Location: Doncaster

    Turn the headset on, plug it into the controller then push the illuminated X, scroll to the right and you'll have audio settings. Is the volume turned up?

    Have you tried a different USB port on the xbox? If its a USB headset...
     
  7. philstanbridge

    Man of Honour

    Joined: Oct 18, 2002

    Posts: 7,856

    Location: West Coast of Scotland

    Ive got audio output, but nothing that I can see called audio settings? it's a grey menu yeah?
     
  8. Soulja

    Capodecina

    Joined: Jun 16, 2005

    Posts: 13,386

    Location: Doncaster

    It's 'audio' in the guide when you scroll to the right. It might be the same settings when going into the main menu but it's worth having a look/try.
     
  9. philstanbridge

    Man of Honour

    Joined: Oct 18, 2002

    Posts: 7,856

    Location: West Coast of Scotland

    I ended up doing a factory reset, and started from scratch. Still not working :(
     
  10. BEN_UK

    Mobster

    Joined: Oct 18, 2002

    Posts: 3,773

    Location: Nottingham

    Faulty controller ?
     
  11. philstanbridge

    Man of Honour

    Joined: Oct 18, 2002

    Posts: 7,856

    Location: West Coast of Scotland

    Hmm I think it must be two faulty controllers. Really annoying as one was new at xmas. They cost a fortune too. Going to have to RMA it or something I guess.
     
  12. Soulja

    Capodecina

    Joined: Jun 16, 2005

    Posts: 13,386

    Location: Doncaster

    Can your son not ask a friend to bring their controller round for 2 mins? If it still doesn't work then it's probably something to do with the console itself.
     
    Last edited: Feb 12, 2019
  13. philstanbridge

    Man of Honour

    Joined: Oct 18, 2002

    Posts: 7,856

    Location: West Coast of Scotland

    I've managed to get it working with a third controller. So the two must be broken, including one bought for xmas. Nightmare!
     
  14. mame

    Sgarrista

    Joined: Jul 16, 2007

    Posts: 7,680

    Location: Stoke on Trent

    i know on the PS4, it's easy to be the last person in a party chat of 1 and it override other audio. Probably not the case if you've restarted but worth a mention