can steam do this to a customer?

Langlest · 22 Dec 2010 at 15:58

well still no reply from them

im offended that they thought i would accept paying them £30 to have the games removed from my list
i dont think anyone would be stupid enough to accept that

ic1male · 22 Dec 2010 at 15:59

Langlest said:
well still no reply from them im offended that they thought i would accept paying them £30 to have the games removed from my list
i dont think anyone would be stupid enough to accept that

Give em chance dude. It's only 8am in Steamland.

M0T · 22 Dec 2010 at 16:43

uv said:
You bought a bundle, Steam can only refund for a bundle. I don't understand the issue here. If you buy a PS3 bundled with games from a shop, you can't return just the games on their own.

This may have changed but when I bought my launch 360 from Game it came with 3 games, 1 of which I had from another retailer that then couldn't fulfil my console order.

I took the duplicate game back to Game with the receipt for the bundle and they refunded me the full game price.

Bumhug · 22 Dec 2010 at 17:05

Langlest said:
when the oddbox was on sale i bought it along with quite a lot of other games
to cut a long story short the 2 newest oddworld games run like crap and have no options to change graphics settings, they didnt even support my monitors resolution

Known bug, patch on the way http://www.oddworld.com/?p=327 and http://www.eurogamer.net/articles/2010-12-21-player-complaints-spark-oddboxx-patch

So if you wait a while might get fixed

Calabi · 22 Dec 2010 at 17:08

AcidHell2 said:
Some shops under tgere own t&cs will refund as far as i kniw there is no law some shops even state no refunds for software/games. It is not there problem if it doesn't work. Only way you are pritected by law is if say the cd is corrupt and doesn't play or has a scratch in it.

I'm not saying its the shops fault. But there are certain situations and circumstances which mean that unbeknowst to you and the shop the product does not work in the way in which it was intended. In those few cases I believe the law protects the customer. If you say the product does not work, and the shop is not able to prove otherwise, then by law you are gauranteed a refund(I'm pretty sure).

The shop in the uk at least cannot just say, we do not give refunds on software, they are breaking the law by saying that, because there are a certain cases where they do have to give refunds.

Hank_Marvin · 22 Dec 2010 at 17:30

Sounds crazy they can't refund 1 product from a multiple item transaction, must be a terrible shopping system behind the scenes.

Sounds like it's a well know fault, means you're well withn rights to get a refund.

Fight em to the death plus ask for compensation.

CaptainRAVE · 22 Dec 2010 at 17:35

Tefal said:
wait they're actually refunding you for poor performance?

Impressive considering most shops would tell you to **** off in that case.

This tbh.

barmyllama · 22 Dec 2010 at 17:42

To all the people making "if you buy something in a shop" analogies

You are not buying anything, you are subscribing to a service.

As such your consumer rights are not the same as buying

Valve deliberately made it a subscription service for this reason and it limits their liability if the service shuts down or goes bust.

Hank_Marvin · 22 Dec 2010 at 17:44

barmyllama said:
To all the people making "if you buy something in a shop" analogies

You are not buying anything, you are subscribing to a service.

As such your consumer rights are not the same as buying

Valve deliberately made it a subscription servce for this reason and it limits their liability if the service shuts down or goes bust.

well if what you sub to doesn't work your rights will be very similar to in store.

666_Pounder · 22 Dec 2010 at 17:51

Steam Subscriber Agreement said:
DISCLAIMERS; LIMITATION OF LIABILITY; NO GUARANTEES

A. DISCLAIMERS.

THE ENTIRE RISK ARISING OUT OF USE OR PERFORMANCE OF STEAM, THE SOFTWARE, AND MERCHANDISE REMAINS WITH YOU, THE USER. VALVE EXPRESSLY DISCLAIMS (I) ANY WARRANTY FOR STEAM, THE SOFTWARE, AND THE MERCHANDISE, AND (II) ANY COMMON LAW DUTIES WITH REGARD TO STEAM, THE SOFTWARE, AND THE MERCHANDISE, INCLUDING DUTIES OF LACK OF NEGLIGENCE AND LACK OF WORKMANLIKE EFFORT. STEAM, THE SOFTWARE, THE MERCHANDISE, AND ANY INFORMATION AVAILABLE IN CONNECTION THEREWITH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, "WITH ALL FAULTS" AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. ANY WARRANTY AGAINST INFRINGEMENT THAT MAY BE PROVIDED IN SECTION 2-312(3) OF THE UNIFORM COMMERCIAL CODE AND/OR IN ANY OTHER COMPARABLE STATE STATUTE IS EXPRESSLY DISCLAIMED. ALSO, THERE IS NO WARRANTY OF TITLE, INTERFERENCE WITH YOUR ENJOYMENT, OR AUTHORITY IN CONNECTION WITH STEAM, THE SOFTWARE, MERCHANDISE OR INFORMATION AVAILABLE IN CONNECTION THEREWITH. THIS SECTION WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

B. LIMITATION OF LIABILITY.

NEITHER VALVE, ITS LICENSORS, NOR THEIR AFFILIATES SHALL BE LIABLE IN ANY WAY FOR LOSS OR DAMAGE OF ANY KIND RESULTING FROM THE USE OR INABILITY TO USE STEAM, YOUR ACCOUNT, YOUR SUBSCRIPTIONS AND THE SOFTWARE INCLUDING, BUT NOT LIMITED TO, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES. IN NO EVENT WILL VALVE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY DAMAGES, OR ANY OTHER DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH STEAM, THE SOFTWARE, MERCHANDISE THAT YOU ACQUIRE VIA STEAM, ANY INFORMATION AVAILABLE IN CONNECTION THEREWITH, OR THE DELAY OR INABILITY TO USE MERCHANDISE OR ANY INFORMATION, EVEN IN THE EVENT OF FAULT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, BREACH OF CONTRACT, OR BREACH OF VALVE'S WARRANTY AND EVEN IF VALVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS AND EXCLUSIONS REGARDING DAMAGES APPLY EVEN IF ANY REMEDY FAILS.

IF YOU ARE A RESIDENT OF A EUROPEAN UNION COUNTRY, THE ABOVE PARAGRAPH MAY NOT APPLY TO YOU.

C. NO GUARANTEES.

VALVE DOES NOT GUARANTEE CONTINUOUS, ERROR-FREE, VIRUS-FREE OR SECURE OPERATION AND ACCESS TO STEAM, THE SOFTWARE, YOUR ACCOUNT AND/OR YOUR SUBSCRIPTIONS(S).

TL;DR. yes they can.

barmyllama · 22 Dec 2010 at 17:57

Hank_Marvin said:
well if what you sub to doesn't work your rights will be very similar to in store.

Any software problems are down to the publisher/developer to sort out not Valve.

Valve only publish their own games on Steam, all other games are published by other companies and as such it's their responsibility to make sure they work.

Calabi · 22 Dec 2010 at 18:08

When you right your own contracts with no limitations rules or constraints of course they can do what they want.

Glaucus · 22 Dec 2010 at 18:20

Calabi said:
I'm not saying its the shops fault. But there are certain situations and circumstances which mean that unbeknowst to you and the shop the product does not work in the way in which it was intended. In those few cases I believe the law protects the customer. If you say the product does not work, and the shop is not able to prove otherwise, then by law you are gauranteed a refund(I'm pretty sure).

The shop in the uk at least cannot just say, we do not give refunds on software, they are breaking the law by saying that, because there are a certain cases where they do have to give refunds.

I'm confident you are wrong as software is treated differently to physical goods, as long as the mefia is not physically dmaged, then you have no rights.

Langlest · 23 Dec 2010 at 11:48

well they replied and are sticking to the full refund or nothing story so ill just let them have my £9.99 and hope for a patch

i wont try to fool myself by saying i wont be buying from them anymore as i know it would only last until todays sales

uv · 23 Dec 2010 at 12:03

M0T said:
This may have changed but when I bought my launch 360 from Game it came with 3 games, 1 of which I had from another retailer that then couldn't fulfil my console order.

I took the duplicate game back to Game with the receipt for the bundle and they refunded me the full game price.

I guess you got lucky

I bought a PS3 bundled with 3 free games, but only wanted one of them. Tried to return the other two, and the shop argued that the refund would be £0.00, as the games were free with the console (I then took the two games to Asda and got £51

)

unknownsock · 23 Dec 2010 at 14:50

uv said:
You bought a bundle, Steam can only refund for a bundle. I don't understand the issue here. If you buy a PS3 bundled with games from a shop, you can't return just the games on their own.

BS, he bought 'bundled' items along with single items in ONE purchase.
What you are saying has nothing to do with the OP.

Something will have to eventually happen, paying for broken products is just completely wrong. I'd love to hear something back from someone who knows the law well.

Glaucus · 23 Dec 2010 at 15:00

unknownsock said:
Something will have to eventually happen, paying for broken products is just completely wrong. I'd love to hear something back from someone who knows the law well.

it's not a product and it's not broken.

also the law on digital media has already been posted.

http://www.guardian.co.uk/money/2010/dec/17/warning-digital-music-film-purchases

Consumer Focus said digital products are not considered "tangible goods", so while consumers on the high street are protected by the Sale of Goods Act if their purchase is not of satisfactory quality, fit for purpose or as described, people buying digital goods online are not protected.

This means that if a downloaded song, movie or piece of software does not play on the buyers' computer or MP3 player, they have no legal right to a refund.

Tefal · 23 Dec 2010 at 15:04

unknownsock said:
Something will have to eventually happen, paying for broken products is just completely wrong.

But it's not broken it's really god damn old.

lots of old games wont run on modern systems even with compatibility modes.

unknownsock · 23 Dec 2010 at 15:11

Tefal said:
But it's not broken it's really god damn old.

lots of old games wont run on modern systems even with compatibility modes.

I was talking in general with Steam refunds. Not specifically to this sole game.

Glaucus · 23 Dec 2010 at 15:14

unknownsock said:
I was talking in general with Steam refunds. Not specifically to this sole game.

same applies, software is not goods, companies are not responsible for code. I'm pretty sure that this applies to physical media as well. But finding it hard to find anything for physical media.

Also companies are not responsible for your system, the code will and does work on compatible machines.