Cancel O2 Contract Now Penalty Free (hurry!)

after half an hour of searching their site for an email address i had to go through the help system, and then search for "email" as the help topic, then there is an online form. hope that helps.

sent one off too as i'd love to cancel and go over to tmobile.
 
_-J-_ said:
I hope it does like, cause i wanna leave o2 but just renewed
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Same here, my 3 week old N91 does not work properly, just need a new phone on a new tariff.

The 750/750 for £35 a month looks good.
 
I got my first reply saying i CAN cancel. However i have replied to this email saying i wish to cancel and still have not heard anything back. :confused:
 
bummer, i just got this reply

Check out the O2 Online Help Centre: www.o2.co.uk/help


Dear Stephen,

Thank you for contacting O2 Customer Service.

I am sorry but all our customers were informed through a text message about the change in the call rates (25p) to be charged for making calls to 07744 and 07755 numbers.

For details of the Terms and Conditions of your contract, please click on the link below:

http://www.o2.co.uk/termsconditions/tariffsandboltons0153

The clause 8.4 of our Terms and Conditions states that if we make any changes to the inclusive allowance or the line rental charge, then you can cancel your contract by giving us 30 days notice. This is not applicable, if the increase or change is related to any additional service. In this case, you can stop using that additional service.

The calls made using the prefix 07744 or 07755 is an additional service, which is not provided by us. We will be charging 25p per minute, if you make calls using these prefixes from 1 July 2006 onwards. If you do not want to get charged for using this service, you can discontinue using the service.

Your contract will end on 15 August 2006. If you still want to cancel your contract before this date, you will have to pay the relevant termination charges. These charges will be calculated by taking the remaining number of months (of your contract) multiplied by your monthly line rental.

Please reply to this email, if you want to cancel your contract and we will help you further.

If you need further information about this matter, please reply to this email. For further details about O2, please visit our online Help Centre at:

http://www.o2.co.uk/help

Important - Please make sure that every time you contact us you include the following information: Your Date of Birth, Postcode, Mobile Number.

Kind regards,
 
Zap said:
bummer, i just got this reply

Check out the O2 Online Help Centre: www.o2.co.uk/help


Dear Stephen,

Thank you for contacting O2 Customer Service.

I am sorry but all our customers were informed through a text message about the change in the call rates (25p) to be charged for making calls to 07744 and 07755 numbers.

For details of the Terms and Conditions of your contract, please click on the link below:

http://www.o2.co.uk/termsconditions/tariffsandboltons0153

The clause 8.4 of our Terms and Conditions states that if we make any changes to the inclusive allowance or the line rental charge, then you can cancel your contract by giving us 30 days notice. This is not applicable, if the increase or change is related to any additional service. In this case, you can stop using that additional service.

The calls made using the prefix 07744 or 07755 is an additional service, which is not provided by us. We will be charging 25p per minute, if you make calls using these prefixes from 1 July 2006 onwards. If you do not want to get charged for using this service, you can discontinue using the service.

Your contract will end on 15 August 2006. If you still want to cancel your contract before this date, you will have to pay the relevant termination charges. These charges will be calculated by taking the remaining number of months (of your contract) multiplied by your monthly line rental.

Please reply to this email, if you want to cancel your contract and we will help you further.

If you need further information about this matter, please reply to this email. For further details about O2, please visit our online Help Centre at:

http://www.o2.co.uk/help

Important - Please make sure that every time you contact us you include the following information: Your Date of Birth, Postcode, Mobile Number.

Kind regards,
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So it aint looking good then lol
 
Thats very strange as the reply i got states that i am eligible to cancel. :confused:

"Check out the O2 Online Help Centre: www.o2.co.uk/help


Dear James,

Thank you for contacting O2 Customer Service.

I am sorry that you want to cancel your Pay Monthly contract.

You are eligible to cancel your contract as per the clause 8.4 of the Terms and Conditions.

If you want to cancel your contract, please reply to this email and we will forward your details to our Cancellation team who will help you further.

You can also contact our Cancellation team on 08702 410 202. They are available Monday to Saturday between 8:00am and 8:00pm and on Sunday between 10:00am and 6:00pm. Calls are charged at national rate.

If you need further information about this matter, please reply to this email.

For further details about O2, please visit our online Help Centre at:

http://www.o2.co.uk/help

Important - Please make sure that every time you contact us you include the following information: Your Date of Birth, Postcode, Mobile Number.

Kind regards,"
 
When did you recieve that, i have only just recieved confirmation of my submission of question, off the second one! I did it yesterday morning.
 
I first sent a email to o2 on saturday morning and got a reply Sunday. Then i replied again Sunday to see if they would give me an excellent deal.

Just got another reply where they have refused to give me an excellent deal, however i can still cancel my contract :)

So i've just replied asking for my PAC and a letter to confirm termination without penalty charge.
 
well ive jumped on the band wagon here sent an email in, hopefully they will allow me to cancel the god damn contracts, got 2 O2 contracts, one is up next month, but got a new one about 2 weeks ago, would love to cancel both as my funds at the moment are very tight, so fingers crossed.
 
Got my email from them this morning stating I could cancel my contract with no charges, I do only have 2 months left though, so I have replied to the email. Just gotta wait and see now.

Edit: Had a reply back from them already now saying I cannot cancel my contract without paying any fees!? :confused:
 
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I couldnt cancel mine without penalty, this was because i renewed on the 1st June :( Aww well, buy a new phone time :p
 
Dear Oliver,

Thank you for contacting O2 Customer Service.

I am sorry you want to cancel your Pay Monthly account.

I have forwarded your details to our Cancellation team and they will contact you soon to arrange the disconnection of your account.

If you want to discuss the cancellation of your account, please call our Cancellation team on 08706 007 102. They are available Monday to Friday between 08:00 am and 06:00 pm and on Saturday between 09:00 am and 05:00 pm. Calls are charged at national rate.

If you need further information about this matter, please reply to this email. For further details about O2, please visit our online Help Centre at:
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but is that with no charge or do you have to pay a charge, im starting to think most of these replys where they have said, yes you can cancel, but are they going to charge
 
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