Cancelling NTL where do i stand?

Soldato
Joined
29 Nov 2002
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2,668
Location
Midlands. UK
I know that some of the people who post on here have had lots of issues with NTL before, so i thought i would post on here about cencelling before i go ahead and write a snotty letter :)

Basically i moved into a rented flat in August 2006..

I signed up for 4mbps NTL BB service.. (£25 a month after the 1st 3 months)

However as of Feb 2007 i have moved out of that flat. Now the flat i have moved into is no longer in an NTL area and already has broadband, so i no longer need NTL.

Am i entitled to cancel the account? and if so will i be charged for an early cancellation..

If so, can i not just cancel the Dired Debit? What if the tennant thats moved into my old flat would like to keep NTL the NTL BB can they not take over the bill paying?

Thanks..

Joe
 
i forgot to say i tried ringing them... infact i have tried about 6 times. I always get put on hold for agggggessss... and i run out of time as i can only ring from work in my lunch break.

The only time i did get through, i was asked to write a letter of cancellation first.
 
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As far as I know if you are moving into an area without cable then they will let you cancel your account with no extra charges
 
Sadly not ... you took a 12 month contract at the property you were at. You'll be billed the remainder as one bulk amount at the LOWEST service level, they won't take it by DD. The only way the person can take over your account is if they have lived with you for 6 or more months (confirmed during credit check). If you want more detailed advice let me know...
 
Really? I'm sure I've heard of NTL letting people off in the past more often than not?
 
From the T&C:

J 2

If you end this agreement before the end of the minimum period for any of the services (other than in the circumstances outlined in section K or paragraph J3), you must immediately pay (to Virgin Media Payments) the balance of the line rental (if this applies) or the monthly charges (or both) that you would have paid for the rest of the minimum period for each separate service (based on the line rental and monthly charges that you are paying when your agreement ends). If you cancel any but not all of your services before the end of their minimum period, you must immediately pay (to Virgin Media Payments) the balance of the line rental (if this applies) or the monthly charges (or both) that you would have paid for the rest of the minimum period for those services (based on the line rental and monthly charges that you are paying when you cancel those services).

3

If:

1. we and/or Virgin Media Payments increase our charges under this agreement;
2. we make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced; or
3. we and/or Virgin Media Payments make significant changes to the terms and conditions of this agreement (including the other legal stuff),

you may cancel those services affected without penalty by giving us at least 30 days' notice in writing. If you cancel any services in these circumstances, the increased charges will not apply to those services during the 30 day notice period and paragraph J2 will not apply if you cancel before the end of the minimum period. If you do not give us notice of cancellation within 30 days of any increase in charges or changes to the services or this agreement being notified to you or, if later, receipt of your first bill following such increase in charges, we and Virgin Media Payments will assume that you have accepted the increase in charges and the changes to the services and this agreement and you will no longer be able to cancel your services under this paragraph.
K Moving home

1. If you move to another address within our service area, you may ask us to provide the services to your new address. You must give us at least one month's written notice to do this, but we cannot guarantee to provide you with the services at your new address.
2. If you move to another address during any minimum period paragraph J2 will apply, unless you continue to receive our services at your new address (in which case paragraph K3 will apply).
3. If we agree to provide the services to your new address, you will have to pay a service transfer charge (to be paid to Virgin Media Payments). Details of our service transfer charge are set out in our price guides. We will also send you a new contract for the services at your new address and you will have to keep the services for the minimum period. The service start date will be the date that we install the services at your new address. You may not be able to keep your phone number if you move house.

So according to that, you have to pay.

However, I know who few people who have moved out of a cabled area and have got out of it. Guess it depends what mood they are in!
 
one way that i know works is what i am doing at the end of this uni year.
Contract runs until September but we leave here in June, so we're downgrading to just the phone only which is something like £2 a month or something :)
 
Once you've phoned them to cancel make sure you send a letter as well recorded delivery otherwise they'll probably still bill you.
 
Mikol said:
Really? I'm sure I've heard of NTL letting people off in the past more often than not?
i think the people in cancellations have the power of discretion

whether they choose to let you off or not is up to them. they dont have to, just because you are moving.
 
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