My renewal from Admiral just dropped through the letterbox last week.
From £199 up to £275. So I ran some quotes through, Fortis came in cheapest for me at £166. Elephant next at £180. Rang up the renewals line to see if they could match either of these prices, got through to a girl in the Swansea office, she said they could match Elephant as they are a sister company, the woman YAWNED at me at full volume down the phone while I looked for the Elephant quote reference. Nice. This annoyed me so I said I'd check for the reference later and call back as this woman clearly did not want to be taking my call.
Called back later, got through to their Indian call centre, could barely understand the Americanised English the woman was attempting to speak, told her I wished to cancel, she made absolutely zero attempt to tell me the benefits of their policy, no attempt to match on price or compromise on service, just told me to post back the certificate and "is there anything else I can help you with?"
Not really, no. Now with Fortis and paying less than last year.